Urgent Medical Dispatcher — Life-Saving Coordination

Emergency Telecommunicator Services; Covington (KY); On-site; USD 36,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in Covington, KY, is seeking an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate ambulance response. The role requires certification and adherence to dispatch protocols, with shift schedules that may include nights, weekends, and holidays.

Applicants should have a high school diploma or equivalent; CPR certification may be required, and EMT/paramedic credentials are not universally required.

Qualifications

• High school diploma or GED required or equivalent.
• CPR certification may be required.
• EMT or paramedic credentials are not universally required; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services in Covington, KY, is seeking an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate ambulance response. The role requires certification and adherence to dispatch protocols, with shift schedules that may include nights, weekends, and holidays.

Applicants should have a high school diploma or equivalent; CPR certification may be required, and EMT/paramedic credentials are not universally required.