911 Dispatcher: Calm, Critical Public Safety Communications

County Emergency Communications; Nancy (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Other benefits depend on the employer

Job summary

County Emergency Communications in Nancy, KY seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You may receive emergency calls, gather information, and coordinate resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to work with multiple systems. Applicants should have a high school diploma or equivalent and be prepared for shift work, overtime, and rotating schedules.

Qualifications

• High school diploma or recognized equivalency credential required.
• Accurate typing, active listening, and clear speech essential.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update personnel as circumstances change
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma or GED

Job description

County Emergency Communications in Nancy, KY seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You may receive emergency calls, gather information, and coordinate resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to work with multiple systems. Applicants should have a high school diploma or equivalent and be prepared for shift work, overtime, and rotating schedules.