Calm-Command 911 Dispatcher - Emergency Response Pro

Emergency Telecommunicator Services; Lancaster (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services in Garrard, KY seeks an 911 Emergency Dispatcher to connect callers with responders and coordinate resources. The role requires calm, precise communication, rapid assessment, and careful documentation across multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming details, and dispatching responders. High school diploma or equivalent and the ability to work rotating shifts are typical requirements.

Qualifications

• High school diploma or GED required; some agencies seek prior emergency communications experience or current certifications.
• Ability to operate under pressure with accurate information gathering.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident data into computer-aided dispatch systems.
• Dispatch responders when on radio operations.
• Monitor radio traffic and update personnel as situations change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidentiality.

Skills

Active listening

Typing

Clear speech

Keyboard proficiency

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Garrard, KY seeks an 911 Emergency Dispatcher to connect callers with responders and coordinate resources. The role requires calm, precise communication, rapid assessment, and careful documentation across multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming details, and dispatching responders. High school diploma or equivalent and the ability to work rotating shifts are typical requirements.