Life Safety Deficiency Coordinator & Proposals Lead

Sciens Building Solutions; Gainesville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Paid time off & holidays

Medical, dental, and vision plans

Job summary

Sciens Building Solutions, Gainesville, FL, is seeking a Deficiency Coordinator to estimate and generate sales proposals for repair work identified during inspections of fire alarm, sprinkler, and life safety systems. You will be the primary contact for customers with deficiencies and ensure timely quoting and completion of repairs.

The role focuses on coordinating with field inspectors, gathering reports, and securing commitments from customers by phone or email, while aligning with service

Qualifications

• Experience in sales or customer service is preferred.
• Bachelor's degree preferred; combined education and experience considered.
• Fire alarm, sprinkler, or security industry knowledge is a plus.
• Proactive problem solving and customer outreach.

Responsibilities

• Generate system repair estimates and proposals in a timely manner upon the completion of inspections.
• Coordinate with customers to facilitate timely repair of deficiencies.
• Develop relationships with field inspectors and obtain copies of inspection reports for timely evaluation and quoting.
• Gain commitment from the customer over the phone and/or email.
• Coordinate with the service department on scheduling of repairs.
• Provide customers with recommendations and communicate system integrity issues that require urgent repair.
• Develop positive ongoing relationships with customers and understand the customers buying process.
• Track deficiency quotations by customer and dollar amount.
• Deliver sales to an assigned quota.
• Interface effectively with the service department to ensure timely scheduling of repairs.
• Engage with service managers and other sales representatives as required based on size and scope of repairs.
• Provide written notice to customers who elect not to perform repairs.
• Be a customer advocate and ensure all customer expectations are exceeded.

Skills

Customer service

Negotiation

Communication

Computer skills

Education

Bachelor's degree

Job description

Sciens Building Solutions, Gainesville, FL, is seeking a Deficiency Coordinator to estimate and generate sales proposals for repair work identified during inspections of fire alarm, sprinkler, and life safety systems. You will be the primary contact for customers with deficiencies and ensure timely quoting and completion of repairs.

The role focuses on coordinating with field inspectors, gathering reports, and securing commitments from customers by phone or email, while aligning with service