Deficiency Coordinator

Sciens Building Solutions; Hudson (NH); On-site; USD 71,635,000 - 100,289,000; Full time

Benefits offered by this job

Commission incentive plan

Paid time off

401(k) matching

Medical, dental, vision plans

Life insurance

Company cell phone and laptop

Tuition reimbursement

Job summary

Sciens Building Solutions is seeking a Deficiency Coordinator to estimate and generate sales proposals for repair work identified during inspections of fire alarm, sprinkler, and life safety systems.

You will serve as the main contact for customers with outstanding deficiencies, ensuring quotes are prepared and repairs completed in a timely manner.

Qualifications

• Bachelor’s degree preferred.
• Combination of education and experience will be considered.
• Fire Alarm, Sprinkler or Security industry knowledge a plus.

Responsibilities

• Generate system repair estimates and proposals after inspections.
• Coordinate with customers to facilitate timely repair of deficiencies.
• Develop relationships with field inspectors and obtain inspection reports for timely quoting.
• Gain commitment from the customer over the phone and/or email.
• Coordinate with the service department on scheduling of repairs.
• Provide customers with recommendations and communicate urgent repair needs.
• Develop positive ongoing relationships with customers and understand buying process.
• Track deficiency quotations by customer and dollar amount.
• Deliver sales to an assigned quota.
• Interface with the service department to ensure timely repairs.
• Engage with service managers and other sales reps as needed for repairs.
• Provide written notice to customers who elect not to perform repairs.
• Be a customer advocate and exceed customer expectations.

Skills

Sales/customer service

Communication

Negotiation

Organized

Detail oriented

Presentation to audiences

Education

Bachelor’s degree preferred

Job description

THE POSITION IN A NUTSHELL

Sciens Building Solutions is seeking a Deficiency Coordinator for our fire alarm, sprinkler, and security business. The role of the Deficiency Coordinator is to estimate and then generate sales proposals for repair work that has been identified during contracted fire alarm, sprinkler, and life safety system inspections. The coordinator acts as the primary point of contact within the Division for customers with outstanding deficiencies ensure they are quoted and completed.

WHAT YOU’LL BE DOING

• Generate system repair estimates and proposals in a timely manner upon the completion of inspections.
• Coordinate with customers to facilitate timely repair of deficiences
• Develop relationships with field inspectors and obtain copies of inspection reports for timely evaluation and quoting.
• Gain commitment from the customer over the phone and/or email.
• Coordinate with the service department on scheduling of repairs.
• Provide customers with recommendations and communicate system integrity issues that require urgent repair.
• Develop positive ongoing relationships with customers and understand the customers buying process.
• Track deficiency quotations by customer and dollar amount.
• Deliver sales to an assigned quota.
• Interface effectively with the service department to ensure timely scheduling of repairs.
• Engage with service managers and other sales representatives as required based on size and scope of repairs.
• Provide written notice to customers who elect not to perform repairs.
• Be a customer advocate and ensure all customer expectations are exceeded.

WHAT WE LIKE ABOUT YOU

• Bachelor’s degree preferred.
• Candidates with a combination of education and experience will be considered.
• Fire Alarm, Sprinkler or Security industry knowledge a plus.
• Over the counter sales or customer service experience.
• Comfortable with proactively reaching out to customers and solving problems.
• Strong computer skills Organized and processed oriented.
• Effective communication skills and ability to present before broad audiences.
• Strong negotiation skills and competitive spirit.

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Commission Incentive Plan
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone and laptop.
• Professional career development opportunities.
• Tuition reimbursement.
• $25-$35 per hour, final offer based on experience

Thank you for considering a career with Sciens Building Solutions! We’re excited about your interest in joining our team and look forward to learning more about you. “Sciens” is Latin for “knowledgeable and skilled.” We take that definition to heart by using our collective experience to do meaningful work in the world—protect people and property through sophisticated life safety, security, communication and electrical systems.