Deficiency Coordinator

Sciens Building Solutions; Gainesville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Paid time off & holidays

Medical, dental, and vision plans

Job summary

Sciens Building Solutions, Gainesville, FL, is seeking a Deficiency Coordinator to estimate and generate sales proposals for repair work identified during inspections of fire alarm, sprinkler, and life safety systems. You will be the primary contact for customers with deficiencies and ensure timely quoting and completion of repairs.

The role focuses on coordinating with field inspectors, gathering reports, and securing commitments from customers by phone or email, while aligning with service

Qualifications

• Experience in sales or customer service is preferred.
• Bachelor's degree preferred; combined education and experience considered.
• Fire alarm, sprinkler, or security industry knowledge is a plus.
• Proactive problem solving and customer outreach.

Responsibilities

• Generate system repair estimates and proposals in a timely manner upon the completion of inspections.
• Coordinate with customers to facilitate timely repair of deficiencies.
• Develop relationships with field inspectors and obtain copies of inspection reports for timely evaluation and quoting.
• Gain commitment from the customer over the phone and/or email.
• Coordinate with the service department on scheduling of repairs.
• Provide customers with recommendations and communicate system integrity issues that require urgent repair.
• Develop positive ongoing relationships with customers and understand the customers buying process.
• Track deficiency quotations by customer and dollar amount.
• Deliver sales to an assigned quota.
• Interface effectively with the service department to ensure timely scheduling of repairs.
• Engage with service managers and other sales representatives as required based on size and scope of repairs.
• Provide written notice to customers who elect not to perform repairs.
• Be a customer advocate and ensure all customer expectations are exceeded.

Skills

Customer service

Negotiation

Communication

Computer skills

Education

Bachelor's degree

Job description

THE POSITION IN A NUTSHELL

Sciens Building Solutions is seeking a Deficiency Coordinator for our fire alarm, sprinkler, and security business. The role of the Deficiency Coordinator is to estimate and then generate sales proposals for repair work that has been identified during contracted fire alarm, sprinkler, and life safety system inspections. The coordinator acts as the primary point of contact within the Division for customers with outstanding deficiencies ensure they are quoted and completed.

WHAT YOU'LL BE DOING (and doing well!)

• Generate system repair estimates and proposals in a timely manner upon the completion of inspections.
• Coordinate with customers to facilitate timely repair of deficiences.
• Develop relationships with field inspectors and obtain copies of inspection reports for timely evaluation and quoting.
• Gain commitment from the customer over the phone and/or email.
• Coordinate with the service department on scheduling of repairs.
• Provide customers with recommendations and communicate system integrity issues that require urgent repair.
• Develop positive ongoing relationships with customers and understand the customers buying process.
• Track deficiency quotations by customer and dollar amount.
• Deliver sales to an assigned quota.
• Interface effectively with the service department to ensure timely scheduling of repairs.
• Engage with service managers and other sales representatives as required based on size and scope of repairs.
• Provide written notice to customers who elect not to perform repairs.
• Be a customer advocate and ensure all customer expectations are exceeded.

WHAT WE LIKE ABOUT YOU!

• Bachelor's degree preferred.
• Candidates with a combination of education and experience will be considered.
• Fire Alarm, Sprinkler or Security industry knowledge a plus.
• Over the counter sales or customer service experience.
• Comfortable with proactively reaching out to customers and solving problems.
• Strong computer skills Organized and processed oriented.
• Effective communication skills and ability to present before broad audiences.
• Strong negotiation skills and competitive spirit.

WHAT WE'RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Commission Incentive Plan Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone and laptop.
• Professional career development opportunities.
• Tuition reimbursement.

Thank you for considering a career with Sciens Building Solutions! We're excited about your interest in joining our team and look forward to learning more about you.

Sciens is Latin for "knowledgeable and skilled." We take that definition to heart by using our collective experience to do meaningful work in the world- protect people and property through sophisticated life safety, security, communication and electrical systems.