Deficiency Coordinator

Bass United Fire Security Systems Inc; Pompano Beach (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Commission Incentive Plan

401(k) matching

Paid time off plan

Medical, dental, and vision plans

Tuition reimbursement

Job summary

Bass United Fire Security Systems Inc is looking for a Deficiency Coordinator in Pompano Beach, Florida. This role involves generating repair estimates following inspections and serves as the main contact for customers concerning deficiencies. The ideal candidate will have customer service experience and strong communication skills.

We offer a competitive salary based on qualifications along with various benefits, including paid time off, 401(k) matching, and opportunities for professional development.

Qualifications

• Candidates with a combination of education and experience will be considered.
• Fire Alarm, Sprinkler or Security industry knowledge a plus.
• Organized and process oriented.

Responsibilities

• Generate system repair estimates and proposals post-inspection.
• Coordinate with customers for timely repair of deficiencies.
• Develop relationships with field inspectors for report evaluation.

Skills

Customer service experience

Strong computer skills

Effective communication skills

Negotiation skills

Education

Bachelor’s degree preferred

Job description

THE POSITION IN A NUTSHELL

Sciens Building Solutions is seeking a Deficiency Coordinator for our fire alarm, sprinkler, and security business. The role of the Deficiency Coordinator is to estimate and then generate sales proposals for repair work that has been identified during contracted fire alarm, sprinkler, and life safety system inspections. The coordinator acts as the primary point of contact within the Division for customers with outstanding deficiencies to ensure they are quoted and completed.

WHAT YOU’LL BE DOING (and doing well!)

• Generate system repair estimates and proposals in a timely manner upon the completion of inspections.
• Coordinate with customers to facilitate timely repair of deficiencies.
• Develop relationships with field inspectors and obtain copies of inspection reports for timely evaluation and quoting.
• Gain commitment from the customer over the phone and/or email.
• Coordinate with the service department on scheduling of repairs.
• Provide customers with recommendations and communicate system integrity issues that require urgent repair.
• Develop positive ongoing relationships with customers and understand the customers buying process.
• Track deficiency quotations by customer and dollar amount.
• Deliver sales to an assigned quota.
• Interface effectively with the service department to ensure timely scheduling of repairs.
• Engage with service managers and other sales representatives as required based on size and scope of repairs.
• Provide written notice to customers who elect not to perform repairs.
• Be a customer advocate and ensure all customer expectations are exceeded.

WHAT WE LIKE ABOUT YOU!

• Bachelor’s degree preferred. Candidates with a combination of education and experience will be considered.
• Fire Alarm, Sprinkler or Security industry knowledge a plus.
• Over the counter sales or customer service experience.
• Comfortable with proactively reaching out to customers and solving problems.
• Strong computer skills.
• Organized and process oriented.
• Effective communication skills and ability to present before broad audiences.
• Strong negotiation skills and competitive spirit.

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Commission Incentive Plan.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Company cell phone and laptop.
• Professional career development opportunities.
• Tuition reimbursement.