Onsite Customer Accounts & Data Entry Specialist

Wayne Alarm Systems Inc; Lynn (MA); On-site; USD 30,000 - 33,000; Full time

Job summary

Wayne Alarm Systems in Lynn, MA is seeking a dependable, organized Customer Account & Data Entry Specialist to support our Monitoring Center operations. This full-time, onsite role involves creating and updating customer and alarm accounts, maintaining accurate data in our software, and handling account changes.

The ideal candidate is detail-oriented, able to multitask during high-volume periods, communicates professionally with customers and colleagues, and protects confidential information.

Qualifications

• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Good written and verbal communication skills.
• Basic computer proficiency and the ability to learn new software.
• Ability to manage multiple priorities and changing workloads.
• Strong customer-service mindset.
• Consistent, dependable attendance and punctuality.
• Ability to work independently and collaboratively.
• Strong typing skills are preferred.
• Previous data entry, administrative, customer account or alarm industry experience is helpful, but not required.

Responsibilities

• Create and enter new customer and alarm accounts.
• Enter, update, and maintain accurate customer and account information in our monitoring software.
• Process account changes and cancellations.
• Respond to database update requests and follow established procedures.
• Work with Sales, alarm dealers, and other departments to obtain or clarify information.
• Manage multiple requests and changing priorities during higher-volume periods.
• Complete account clean-up assignments and other database projects as needed.
• Learn and become comfortable working within new monitoring software.
• Protect confidential customer and company information.

Skills

Organizational skills

Attention to detail

Multitasking

Customer service

Punctuality

Repetitive work

Team player

Time management

Strong typing

Data entry

Job description

Wayne Alarm Systems in Lynn, MA is seeking a dependable, organized Customer Account & Data Entry Specialist to support our Monitoring Center operations. This full-time, onsite role involves creating and updating customer and alarm accounts, maintaining accurate data in our software, and handling account changes.

The ideal candidate is detail-oriented, able to multitask during high-volume periods, communicates professionally with customers and colleagues, and protects confidential information.