Dayshift Monitoring Center Operator

WAYNE ALARM SYSTEMS; Lynn (MA); On-site; USD 24,796 - 30,307; Full time

Job summary

WAYNE ALARM SYSTEMS is seeking experienced Call Center Operators for our Monitoring Center in Lynn, MA. The role involves ensuring the life and safety of customers by responding to various alarms and dispatching appropriate authorities efficiently.

You will be responsible for monitoring data, assisting with testing alarm systems, and communicating effectively with clients and emergency services. This position requires multitasking, stress management, and strong judgment skills.

The pay ranges from $18.00 to $22.00 hourly with flexible scheduling on weekdays, weekends, and holidays.

Qualifications

• Experience in handling emergency situations effectively.
• Ability to monitor alarms and respond to emergencies.
• Strong communication skills for directing calls.

Responsibilities

• Monitor and interpret data from signal equipment.
• Assist in testing alarm systems with technicians.
• Interface with customers and authorities over the phone.
• Work with customers, wholesalers, and authorities accurately.

Skills

Data interpretation

Multitasking

Stress management

Customer service

Job description

We’re seeking experienced Call Center Operators for our 24-hour, 7 day per week, 365 days per year Monitoring Center. You will be responsible for the LIFE and SAFETY of our customers by responding to incoming burglary, fire, medical and equipment alarms. As an operator, you will monitor alarms and respond by dispatching the authorities or authorized parties in a timely and accurate manner.

• Monitors and interprets data received on signal receiving equipment
• Assist in testing alarm systems in conjunction with authorized service technicians/installation personnel and subscribers to ensure proper operation of security equipment.
• Interface with subscribers and/or authorities over the telephone directing calls maintaining a high level of service
• Work with customers, wholesalers and authorities to verify and record all events accurately
• Use procedures outlined in procedure manual
• Diagnose ordinary problems and work closely with supervisor, which could include MC/Customer equipment
• Ability to work alone as well as work with others
• Ability to handle several tasks at the same time, handles stressful situations, and be flexible
• Apply proper judgment in certain circumstances and work with the supervisor on escalating calls
• Assist in maintaining the office, which may include but is not limited to cleaning, vacuuming, organizing, etc.
• Perform, handle, and complete any additional tasks assigned by management

Pay

$18.00 – $22.00 hourly

Shift

8 hour shift

Weekly Day Range

Weekdays, Weekends and Holidays

Work Setting

In-person

Ability to Commute / Relocate

Lynn, MA 01902: Reliably commute or planning to relocate before starting work (Required)