Overnight Monitoring Center Operator

WAYNE ALARM SYSTEMS; Lynn (MA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Company events

Flexible work environment

Team-building activities

Job summary

WAYNE ALARM SYSTEMS is looking for experienced Call Center Operators to join our 24/7 Monitoring Center in Lynn, Massachusetts. The role demands monitoring alarms and ensuring the safety of customers by responding to emergencies.

Operators will engage with authorities and maintain high service levels while multitasking effectively. The role is in-person on night shifts, offering an hourly pay starting from $18.00.

Qualifications

• Ability to monitor and interpret data from alarm signals.
• Experience with customer service and handling emergency situations.
• Ability to work in a high-stress environment and multitask.

Responsibilities

• Monitor incoming alarms and respond appropriately.
• Assist in testing alarm systems with technicians.
• Communicate effectively with subscribers and authorities.

Skills

Data interpretation

Telephone communication

Time management

Problem-solving

Teamwork

Stress management

Job description

We’re seeking experienced Call Center Operators for our 24-hour, 7 day per week, 365 days per year Monitoring Center. You will be responsible for the LIFE and SAFETY of our customers by responding to incoming burglary, fire, medical and equipment alarms. As an operator, you will monitor alarms and respond by dispatching the authorities or authorized parties in a timely and accurate manner.

• Monitors and interprets data received on signal receiving equipment
• Assist in testing alarm systems in conjunction with authorized service technicians/installation personnel and subscribers to ensure proper operation of security equipment.
• Interface with subscribers and/or authorities over the telephone directing calls maintaining a high level of service
• Work with customers, wholesalers and authorities to verify and record all events accurately
• Use procedures outlined in procedure manual
• Diagnose ordinary problems and work closely with supervisor, which could include MC/Customer equipment
• Ability to work alone as well as work with others
• Ability to handle several tasks at the same time, handles stressful situations, and be flexible
• Apply proper judgment in certain circumstances and work with the supervisor on escalating calls
• Assist in maintaining the office, which may include but is not limited to cleaning, vacuuming, organizing, etc.
• Perform, handle, and complete any additional tasks assigned by management

Culture and Company Values

To support our culture and company values, we have many functions and events during the year that allows team members a chance to come together and strengthen our organization such as:

• 4th of July BBQ
• Baseball games
• Easter Party for family
• Ice cream days
• Department outings
• Annual Holiday celebration

PAY

From $18.00 per hour

SHIFT

Night shift

WEEKLY DAY RANGE

Weekend availability

WORK SETTING

In-person

ABILITY TO COMMUTE/RELOCATE

Lynn, MA 01902: Reliably commute or planning to relocate before starting work (Required)