Life Insurance Support Specialist – Claims & Policy Help

Indiana Farm Bureau Insurance; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401K

Employee Incentive Plan

Employee Volunteer Program

Education reimbursement

Job summary

Indiana Farm Bureau Insurance in Indianapolis seeks a customer service specialist to handle life insurance inquiries, process changes to policies, and assist with claims. You will answer calls, provide clear verbal and written communication, document interactions, and participate in ongoing training.

The role emphasizes attention to detail, de-escalation when needed, and teamwork within a friendly, supportive office, with comprehensive benefits and education reimbursement after one year.

Qualifications

• High school diploma or GED required.
• One year of customer service, call center, or insurance experience.
• Strong verbal, written, and listening communication skills for a customer-focused environment.
• Attention to detail, initiative, and problem-solving abilities.
• Ability to communicate clearly over the phone, actively listen, accurately restate customer needs, and document customer interactions while meeting performance standards and engaging in de-escalation as needed.
• Capable of multitasking and prioritizing departmental tasks.
• Ability to maintain professional relationships with internal and external customers for a positive experience.
• Proficient in Microsoft Office and familiar with company processing systems.

Responsibilities

• Answer incoming phone calls with professional verbal communication.
• Provide exceptional customer service via verbal and written communication.
• Complete proper documentation on interactions including tasks that have been assigned to colleagues.
• Process changes and updates to existing life insurance policies.
• Receive and process first notice of loss claims and updates.
• Research, analysis, and engage in problem resolution to correct errors or discrepancies.
• Participate in training programs for current and new products and services, customer concerns, telephone etiquette, and other training as needed or required.

Skills

Customer service

Phone etiquette

Communication

Listening skills

Multitasking

Documentation

Problem solving

Microsoft Office

Education

High School diploma or GED

Job description

Indiana Farm Bureau Insurance in Indianapolis seeks a customer service specialist to handle life insurance inquiries, process changes to policies, and assist with claims. You will answer calls, provide clear verbal and written communication, document interactions, and participate in ongoing training.

The role emphasizes attention to detail, de-escalation when needed, and teamwork within a friendly, supportive office, with comprehensive benefits and education reimbursement after one year.