Insurance Benefits Support Specialist

Mindlance; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

A national staffing firm is seeking a customer support representative in Indianapolis, Indiana, to assist clients with insurance benefits, contracts, and claims. You will respond to customer inquiries through calls and emails, analyze problems, and maintain documentation. The ideal candidate should have excellent communication skills and a basic understanding of insurance processes. This position offers an opportunity to develop customer relations and improve service efficiency within a supportive team environment.

Responsibilities

• Respond to customer questions via telephone and written correspondence regarding insurance benefits.
• Provide information/solutions to analyzed problems.
• Document information, activities, and changes in the database.
• Maintain positive customer relations and coordinate with various functions.
• Research and analyze data to address operational challenges.
• Handle routine follow-up calls/e-mails to answer customer questions.

Job description

A national staffing firm is seeking a customer support representative in Indianapolis, Indiana, to assist clients with insurance benefits, contracts, and claims. You will respond to customer inquiries through calls and emails, analyze problems, and maintain documentation. The ideal candidate should have excellent communication skills and a basic understanding of insurance processes. This position offers an opportunity to develop customer relations and improve service efficiency within a supportive team environment.