Licensing Services Specialist I

State of Maine; United States; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

13 paid holidays

12 days sick leave

3+ weeks vacation leave

Health insurance coverage

Retirement plan

Gym membership reimbursement

Job summary

The Department of Marine Resources is seeking an Office Specialist I in the Licensing Division, Augusta. This full-time, year-round role supports complex administrative tasks, requires independent judgment, and involves assisting harvesters and dealers via in-person, phone, and email inquiries.

You will work with LEEDS software, MS Word/Excel, mail merges for bulk mailings, and daily reporting. Strong customer service and attention to detail are essential for success in this position.

Qualifications

• Minimum qualifications involve office support experience and ability to use independent judgment.
• Proficiency with Word, Outlook, and Excel (including mail merge) is expected.
• Experience handling transactions and customer interactions is beneficial.

Responsibilities

• Answer a 5-line phone system, take messages and forward calls.
• Provide high level customer service in all interactions.
• Receive and greet customers and determine needs.
• Process licenses in LEEDS and prepare materials for mailing.
• Maintain cash handling procedures and deposits.

Skills

Office support

Customer service

Microsoft Word

Excel

Outlook

Data entry

Cash handling

Education

High school diploma or equivalent

Tools

LEEDS system

Mail merge

Microsoft Access (basic)

Job description

The Department of Marine Resources is seeking an Office Specialist I in the Licensing Division, Augusta. This full-time, year-round role supports complex administrative tasks, requires independent judgment, and involves assisting harvesters and dealers via in-person, phone, and email inquiries.

You will work with LEEDS software, MS Word/Excel, mail merges for bulk mailings, and daily reporting. Strong customer service and attention to detail are essential for success in this position.