Administrative Specialist II

State of South Carolina; South Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

State of South Carolina seeks a clerical/ customer service professional to support the Boat Titling and Licensing Section. You will handle window transactions for titling and registration, licenses, and related duties while providing frontline customer support and administration.

The role involves processing mail, preparing documents for scanning, and maintaining equipment, with emphasis on accuracy and efficient service delivery at the public window.

Qualifications

• Experience in customer service and clerical tasks.
• Typing ability; preferred 50 words per minute.
• Experience handling licenses, permits or registrations is a plus.

Responsibilities

• Serve as customer service representative at the window for boat/motor titling and registration transactions and licenses.
• Answer the customer service phone line for boat titling and licensing.
• Open and process mail for watercraft, outboard motors, and hunting/fishing licenses, permits and tags.
• Prepare documents for scanning and imaging.
• Ensure documents are stamped, dated and coded.
• Scan and image boating and licensing forms into the document management system.
• Maintain issued equipment.

Skills

Customer service

Data entry

Typing 50 wpm

Cash handling

Education

High school diploma

Associate degree

Tools

Document management system

Office equipment

General PC skills

Job description

This employee will assist the Boat Titling and Licensing Section with the processing of watercraft and outboard motor transactions and the sale of hunting and fishing licenses.

Job Duties Include:

• Serving as a customer service representative at the window for boat/motor titling and registration transactions and/or the purchase of commercial and recreational hunting and fishing licenses, permits and tags.
• Answering the customer service phone line for boat titling and licensing.
• Opening and processing mail, to include applications for watercraft and outboard motors and commercial and recreational hunting and fishing licenses, permits and tags.
• Preparing documents for scanning and imaging.
• Ensuring documents are properly stamped, dated and coded.
• Scanning and imaging boating and licensing forms as required into the document management system.
• Maintaining issued equipment.

A high school diploma and one (1) year of clerical experience or an associate degree. Selected positions may require the ability to type at a corrected rate of 35 words per minute.Ability to type a minimum of fifty (50) words per minute. Prior customer service experience, experience in a processing/data entry environment or call center experience preferred. Experience balancing money or managing a cash drawer preferred. A general knowledge of office equipment and procedures to include computer experience. Ability to learn quickly, make sound judgment calls and solve problems related to job duties. Ability to communicate effectively with the public.