Enforcement Services Office Specialist I

State-of-Maine; Augusta (ME); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

13 paid holidays

Health insurance

Dental insurance

Retirement plan

Gym membership reimbursement

Flexible spending accounts

Parental leave

Job summary

The Department of the Secretary of State in Augusta, Maine seeks an Office Specialist I to provide office and clerical support for Enforcement Services. You will assist detectives, help the public with licensing questions, and manage requests with strong customer service and accurate data handling.

The role reports to the Senior Section Manager and requires adaptability and clear communication. This position offers a stable government schedule, comprehensive benefits, and opportunities for

Qualifications

• Experience in office and administrative support tasks using modern office practices.
• Ability to use independent judgment and discretion to determine appropriate processes.
• Excellent customer service with strong oral and written communication.

Responsibilities

• Respond to incoming telephone inquiries on the law enforcement hotline and disseminate information.
• Generate case closure notifications and distribute to the appropriate section.
• Answer questions concerning licensing and regulation of licensed vehicle dealers to provide customer services.
• Process plate requests from enforcement and ensure timely mailing of plates.
• Collect, validate, and reconcile revenue for deposited funds.
• Create reports and letters to correspond with customers and provide statistical data for management.

Job description

The Department of the Secretary of State in Augusta, Maine seeks an Office Specialist I to provide office and clerical support for Enforcement Services. You will assist detectives, help the public with licensing questions, and manage requests with strong customer service and accurate data handling.

The role reports to the Senior Section Manager and requires adaptability and clear communication. This position offers a stable government schedule, comprehensive benefits, and opportunities for