Licensing Admin & Customer Service Specialist

State-of-South-Carolina; South Carolina; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision, long-term/dis.

Paid vacation leave

Sick leave

Paid holidays

Parental Leave

State retirement plan

Job summary

Department of Labor, Licensing and Regulation (LLR) is hiring for an administrative role focused on licensure processing and receptionist duties. You will review applications for SC boards, answer inquiries, and support board meetings with timely, accurate responses and materials.

The position requires strong customer service, effective written and verbal communication, and the ability to handle high-volume periods, FOIA requests, and retention tasks.

Qualifications

• High school diploma or equivalent; related experience may substitute for a degree.
• Three years of related experience preferred.
• Strong customer service and communication skills.
• Knowledge of office management practices and procedures.
• Ability to follow routine and complex instructions.
• Experience interacting with licensees and the public.

Responsibilities

• Review and process initial, renewal and examination applications for SC boards.
• Serve as primary receptionist and respond to inquiries from walk-ins, emails, and other channels.
• Assist with preparing materials for board meetings.
• Provide administrative support during renewals and high-volume periods.
• Process licensee lists, monitor board websites for changes, assist with FOIA requests, and manage retention schedules.
• Scan documents and perform data entry.

Skills

Customer service

Communication skills

Following instructions

Office management

Education

High school diploma

Tools

Microsoft Office

Job description

Department of Labor, Licensing and Regulation (LLR) is hiring for an administrative role focused on licensure processing and receptionist duties. You will review applications for SC boards, answer inquiries, and support board meetings with timely, accurate responses and materials.

The position requires strong customer service, effective written and verbal communication, and the ability to handle high-volume periods, FOIA requests, and retention tasks.