Licensing Service Leader: Team Mentoring

Relation Insurance Services, Inc. - RISI; Fresno (CA); On-site; USD 50,000 - 133,000; Full time

Job summary

Relation Insurance Services, Inc. – RISI is seeking a Service Leader, Licensing to mentor the licensing team and handle complex licensure scenarios in a dynamic insurance environment.

You will coach, train, and guide team members, lead regular 1:1s, conduct performance reviews, participate in hiring, and ensure adherence to city, state, and other regulations while maintaining high accuracy in contract data and files.

Qualifications

• High school diploma or equivalent.
• Seven or more years’ experience in contractor licensing.
• Fingerprint rolling certification required within 90 days of hire and must be maintained.
• Five or more years’ experience working in the Insurance industry preferred.
• Four-year degree in Business or related field preferred.
• Bilingual (Spanish/English) preferred.
• Demonstrated leadership and team management skills.
• Outstanding interpersonal and communication skills are required to maintain effective relationships with co-workers, clients, state regulators, etc.
• Ability to thrive in a professional office environment and utilize standard office equipment.
• Proficient with Word, Excel and Agency Management System.
• Must have the ability to maintain a high degree of accuracy and pay strict attention to detail.
• Strong work ethic, upbeat personality with a sense of urgency, initiative, responsiveness and proactive approach to work.

Responsibilities

• Supervises the department, serving as a mentor and resource.
• Leads team meetings and regular 1:1s for development and goal alignment.
• Meets with team on a regular basis to give and receive feedback and needed information.
• Conducts annual performance reviews, goal setting and provides continuous feedback to team members.
• Participates in the hiring and interview process and provides recommendations for new hires.
• Trains team members on duties, expectations, standards, and policies.
• Audits and reviews these areas regularly as set by service standards; identifies/coordinates additional employee training as needed.
• Immediately and effectively partners with Licensing Leadership and Human Resources to address and resolve performance concerns.
• Provides feedback to licensing leadership about licensing structure to improve performance and productivity.
• Reviews and approves time and attendance entries.
• Independently and expeditiously resolves complex service issues.
• Remains current on all city, state and municipal ordinances, rules and regulations.
• Audits, verifies, and maintains the accuracy of information associated with all contracts.
• Partners with licensing leadership to ensure the electronic files are being utilized to their full capacity.
• Performs other projects, duties, and tasks, as assigned.

Skills

Leadership

Mentoring

Team management

Communication

Bilingual

Education

High school diploma or equivalent

Four-year degree in Business or related field

Tools

Word

Excel

Agency Management System

Job description

Relation Insurance Services, Inc. – RISI is seeking a Service Leader, Licensing to mentor the licensing team and handle complex licensure scenarios in a dynamic insurance environment.

You will coach, train, and guide team members, lead regular 1:1s, conduct performance reviews, participate in hiring, and ensure adherence to city, state, and other regulations while maintaining high accuracy in contract data and files.