Licensing Operations & Customer Service Coordinator

State of South Carolina; South Carolina; On-site; USD 42,000 - 62,000; Full time

Job summary

State of South Carolina in Greenville seeks a supervising administrator to oversee daily operations of the Greenville Licensing and Watercraft Services Office. You will train and guide customer service personnel in issuing licenses, permits and boating transactions, ensuring accuracy and compliance with statutes.

The role emphasizes strong public communication, money handling, and adherence to privacy and PCI guidelines, with a focus on process improvement and staff development.

Qualifications

• High school diploma or equivalent; a BA/BS may substitute for required experience.
• Knowledge of PCs, laser printers, data processing and general accounting practices.
• Ability to deal with the public in a courteous and professional manner.
• Extensive knowledge of Titling and Registration statutes, Hunting and Fishing regulations and HR policies.

Responsibilities

• Supervising, instructing and assisting with training of customer service staff on issuing licenses, tags, permits and boating transactions.
• Staff should communicate effectively with the public at windows, by phone, electronically and by mail.
• Monitor balancing and depositing of monies and maintain records or petty cash.
• Provide current information on hunting, fishing and boating laws and procedures.
• Ensure compliance with PII and PCI requirements.
• Collaborate with the Customer Service Manager to review procedures and ensure proper handling guidelines.
• Monitor staff production and error rates.
• Maintain issued equipment and inventory; input on form design.

Skills

Staff supervision

Customer service communication

Training staff

Education

High school diploma

Bachelor's degree may substitute for experience

Tools

PCs

Laser printers

Data processing

Accounting software

Job description

State of South Carolina in Greenville seeks a supervising administrator to oversee daily operations of the Greenville Licensing and Watercraft Services Office. You will train and guide customer service personnel in issuing licenses, permits and boating transactions, ensuring accuracy and compliance with statutes.

The role emphasizes strong public communication, money handling, and adherence to privacy and PCI guidelines, with a focus on process improvement and staff development.