Licensing & Customer Service Operations Coordinator

South Carolina DDSN; South Carolina; Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

South Carolina DDSN is seeking a candidate to manage the daily operations of the Greenville Licensing and Watercraft Services Office. The role involves supervising staff, training on licensing and boating transactions, and ensuring accurate handling of funds and records.

The successful applicant will provide current information on hunting, fishing, and boating laws, uphold privacy and security standards, and collaborate with the Customer Service Manager to optimize procedures and staff

Qualificações

• High school diploma or GED required; relevant experience in business management, public administration, or administrative services.
• A bachelor's degree may substitute for required work experience.
• Knowledge of PCs, laser printers, data processing and general accounting practices.
• Ability to interact with the public courteously and professionally.
• Extensive knowledge of Titling and Registration statutes, Hunting and Fishing regulations, and SCDNR HR policies.

Responsabilidades

• Supervise, instruct and train customer service staff on issuing licenses, permits, and boating transactions.
• Balance and deposit monies; maintain records and petty cash.
• Communicate with the Customer Service Team on transaction volumes, proposed legislative changes, personnel issues and general office activity.
• Provide current information concerning hunting, fishing and boating laws and procedures so staff can relay accurate information.
• Ensure staff follows PII and PCI compliance requirements.
• Collaborate with Customer Service Manager to review procedures for proper receipt, collection and handling guidelines.
• Monitor staff production and error rates.
• Maintain issued equipment for operational readiness.
• Maintain inventory supply and provide input on design of boating and licensing forms.

Descrição da oferta de emprego

South Carolina DDSN is seeking a candidate to manage the daily operations of the Greenville Licensing and Watercraft Services Office. The role involves supervising staff, training on licensing and boating transactions, and ensuring accurate handling of funds and records.

The successful applicant will provide current information on hunting, fishing, and boating laws, uphold privacy and security standards, and collaborate with the Customer Service Manager to optimize procedures and staff