Licensing & Intake Operations Lead

New York City Department of Consumer and Worker Protection; New York (NY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Remote work 2 days/week

Job summary

The New York City Department of Consumer and Worker Protection is hiring a Principal Administrative Associate to oversee licensing operations and lead the Intake unit. This role requires strong administrative leadership, policy implementation, and effective cross-agency collaboration in a hybrid work setting.

The position emphasizes staff supervision, process improvements, and accurate data handling while ensuring compliance with city regulations.

Qualifications

• Bachelor's degree and three years of clerical/administrative experience, with one year in supervisory role.
• Associate degree (60 credits) and four years of clerical/administrative experience, with supervisory exposure.
• High school diploma or equivalent and five years of clerical/administrative experience, including supervisory work.
• Education/experience equivalent to above with one year supervisory experience.

Responsibilities

• Review and process applications in all DOHMH license applications and relevant information.
• Manage day-to-day operations of the Intake unit.
• Liaise with DoHMH and other agencies to fulfill licensing requirements.
• Supervise staff, assign tasks, train, and provide guidance.
• Develop and implement internal systems, policies, and procedures.
• Perform calculations, accept and process payments, and close outs.
• Check records for accuracy and policy conformance.
• Back up supervisors and units as directed.
• Conduct complex system searches and ensure data quality.
• Assess staff performance and provide feedback to improve performance.
• Assist applicants with outreach and interagency communication to resolve licensing issues.
• Answer calls, emails, and correspondence; communicate applicant information.
• Attend seminars, meetings, and trainings; follow agency procedures.
• Perform licensing tasks as assigned.

Skills

Management experience

Organizational skills

Analytical skills

Budgeting experience

Staff training

Policy development

Attention to detail

MS Office

Education

Bachelor's degree

Associate degree

High school diploma

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

The New York City Department of Consumer and Worker Protection is hiring a Principal Administrative Associate to oversee licensing operations and lead the Intake unit. This role requires strong administrative leadership, policy implementation, and effective cross-agency collaboration in a hybrid work setting.

The position emphasizes staff supervision, process improvements, and accurate data handling while ensuring compliance with city regulations.