Assistant Director

New York City Department of Consumer and Worker Protection; New York (NY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Remote work 2 days/week

Job summary

The New York City Department of Consumer and Worker Protection is hiring a Principal Administrative Associate to oversee licensing operations and lead the Intake unit. This role requires strong administrative leadership, policy implementation, and effective cross-agency collaboration in a hybrid work setting.

The position emphasizes staff supervision, process improvements, and accurate data handling while ensuring compliance with city regulations.

Qualifications

• Bachelor's degree and three years of clerical/administrative experience, with one year in supervisory role.
• Associate degree (60 credits) and four years of clerical/administrative experience, with supervisory exposure.
• High school diploma or equivalent and five years of clerical/administrative experience, including supervisory work.
• Education/experience equivalent to above with one year supervisory experience.

Responsibilities

• Review and process applications in all DOHMH license applications and relevant information.
• Manage day-to-day operations of the Intake unit.
• Liaise with DoHMH and other agencies to fulfill licensing requirements.
• Supervise staff, assign tasks, train, and provide guidance.
• Develop and implement internal systems, policies, and procedures.
• Perform calculations, accept and process payments, and close outs.
• Check records for accuracy and policy conformance.
• Back up supervisors and units as directed.
• Conduct complex system searches and ensure data quality.
• Assess staff performance and provide feedback to improve performance.
• Assist applicants with outreach and interagency communication to resolve licensing issues.
• Answer calls, emails, and correspondence; communicate applicant information.
• Attend seminars, meetings, and trainings; follow agency procedures.
• Perform licensing tasks as assigned.

Skills

Management experience

Organizational skills

Analytical skills

Budgeting experience

Staff training

Policy development

Attention to detail

MS Office

Education

Bachelor's degree

Associate degree

High school diploma

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.*

This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities.

Key Responsibilities

• Review and process applications in all DOHMH license applications and all relevant information;
• Manage the day to day operations of the Intake unit;
• Act as a liaison for DoHMH and any other agencies or associates as required to fulfill licensing requirements;
• Supervise staff, including tracking and assigning tasks, to ensure productivity and effectiveness, conducting training and providing guidance;
• Develop, document and implement internal systems, policies, and procedures that help to organize and guide the division’s work and operations, document database issues, and improve overall performance;
• Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned;
• Check records for accuracy of information and for conformity with established policy and procedures;
• Back up other supervisors and units as directed;
• Conduct complex system searches, reviewing documentation for accuracy, data entry and quality assurance for both their own work and over the work of the unit;
• Assess staff performance accurately and providing feedback to motivate and/or improve performance levels;
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license;
• Answer telephone calls, emails and written correspondence and communicate applicant information;
• Attend seminars, meetings and/or trainings;
• Follow all division and agency policies and procedures;
• Perform all relevant and related Licensing tasks as assigned when needed.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

• A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty;
• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above;
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

• Management experience with demonstrated ability to develop and motivate staff with both goal-oriented and team-oriented approaches;
• Strong organizational and analytical skills;
• Experience in budgeting, purchasing, administrative management, or technological record or project management;
• Experience in training, developing protocols and policies, and assessing operational efficiency;
• Attention to detail, excel in time management and project follow through;
• Excellent written, oral, and interpersonal skills;
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.