Intake Supervisor

New York City Department of Consumer and Worker Protection; United States; On-site; USD 40,000 - 50,000; Full time

Job summary

SupportFinity™ is seeking a Clerical Associate to supervise a team and manage consumer-related complaints. The role requires a high school diploma and one year of clerical experience. Candidates should demonstrate strong organizational and management skills, with proficiency in Microsoft Office Suite.

The position is full-time, based in New York, and may allow for remote work up to two days a week. The ideal candidate will play a critical role in ensuring compliance and improving team performance.

Qualifications

• One year of satisfactory clerical experience.
• Ability to type at a minimum of 100 key strokes per minute.

Responsibilities

• Supervise a team of Intake staff members.
• Assist staff with consumer-related complaints.
• Compile data to identify trends for efficiency.

Skills

Management experience

Strong organizational skills

Excellent written skills

Proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Job description

New York City Department of Consumer and Worker Protection | Posted Mar 12

Full-time | United States | Unknown

Eligibility

Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.

This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program.

About the Department

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers by licensing nearly 45,000 businesses across more than 40 industries and enforcing key consumer protection and workplace laws. DCWP supports businesses through equitable enforcement and access to resources, conducts research, and advocates for public policy that furthers its work to support New York City’s communities.

Responsibilities

• Supervise a team of Intake staff members.
• Ensure staff members comply with applicable protocols.
• Assist staff with consumer-related complaints requiring direct supervisory input.
• Perform intake work related to consumer complaints, as necessary.
• Assess staff performance accurately and provide feedback to motivate and/or improve performance levels.
• Identify, track, and report patterns of abuse/deception, problem vendors, and/or business trends.
• Compile data to identify productivity and categorical trends to determine potential areas for streamlining.
• Identify administrative and operational problems and provide recommendations for efficiency.

Preferred Skills

• Management experience with demonstrated ability to develop and motivate staff with both goal-oriented and team-oriented approaches.
• Strong organizational and analytical skills.
• Excellent written, oral, and interpersonal skills.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Minimum Qualifications

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

55a Program: This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Job Code

CLERICAL ASSOCIATE – 10251