Senior Customer Service Representative

New York City Department of Consumer and Worker Protection; New York (NY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

The New York City Department of Consumer and Worker Protection (DCWP) is seeking a Clerical Associate to support the Licensing Division's Administrative Services Unit. This role handles clerical data processing, records management, and customer service for licensing applicants, with responsibilities spanning onboarding/offboarding employees and managing supplies.

Qualified candidates will have a high school diploma, clerical experience, and strong keyboard skills.

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
• Fluency in a language in addition to English a plus.

Responsibilities

• Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records; furnishing information to licensing applicants; and processing applications as needed.
• Check records for accuracy of information and for conformity with established policy and procedures.
• Under supervision, prepare and monitor reports.
• Provide high-volume customer service to licensing applicants in person and via phone.
• Onboard and offboard Employees for the Licensing Division.
• Maintain and restock supplies for the Licensing Division.
• Monitor and provide training to other staff.
• Attend seminars, meetings and/or trainings.
• Follow all division and agency policies and procedures.
• Perform all relevant and related Licensing tasks as assigned when needed.

Skills

Typing 100 wpm

Education

High school diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.

This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

DCWP’s Licensing Division seeks a Senior Customer Service Representative to work in its Administrative Services Unit. The Administrative Services Unit oversees operations to support the processing of thousands of New York City Department of Health and Mental Hygiene (DOHMH) license applications each year. In providing support to the Licensing Division, the Administrative Services Unit handles personnel, training, recruitment, budget, purchasing, contract, technology, database system issues, communications, supplies, and other administrative issues.

Key Responsibilities Will Include, But Are Not Limited To

• Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records; furnishing information to licensing applicants; and processing applications as needed;
• Check records for accuracy of information and for conformity with established policy and procedures;
• Under supervision, prepare and monitor reports;
• Provide high-volume customer service to licensing applicants in person and via phone;
• Onboard and offboard Employees for the Licensing Division;
• Maintain and restock supplies for the Licensing Division;
• Monitor and provide training to other staff;
• Attend seminars, meetings and/or trainings;
• Follow all division and agency policies and procedures;
• Perform all relevant and related Licensing tasks as assigned when needed.

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

• Computer literate (MS Word, Excel & Outlook) - Detail oriented - Professional demeanor - Strong oral and communication skills - Organized - Self-motivated - Fluency in a language in addition to English a plus

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.