Hybrid Clerical Associate - Licensing & Customer Support

New York City Department of Consumer and Worker Protection; New York (NY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The New York City Department of Consumer and Worker Protection is seeking a Clerical Associate to support licensing operations and provide outstanding service to applicants. You will perform data entry, maintain records, and assist with outreach to city agencies while adhering to policies.

Applicants should have a high school diploma, typing speed, and strong communication skills. This role offers a hybrid work option and opportunities to engage across multiple divisions.

Qualifications

• Experience performing clerical tasks and data entry in a fast-paced environment.
• Ability to process licensing applications and provide information to applicants.
• Strong attention to detail and record-keeping integrity.

Responsibilities

• Process applications and furnish information to licensing applicants.
• Maintain accurate records and check for policy conformity.
• Provide high-volume in-person and phone customer service.

Skills

Mathematical computations

Clerical work under supervision

Record accuracy checks

High-volume customer service

Interagency outreach

Phone and email handling

Seminars and trainings attendance

Licensing task execution

Policy & procedures follow-through

Typing speed (100 KPM)

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

The New York City Department of Consumer and Worker Protection is seeking a Clerical Associate to support licensing operations and provide outstanding service to applicants. You will perform data entry, maintain records, and assist with outreach to city agencies while adhering to policies.

Applicants should have a high school diploma, typing speed, and strong communication skills. This role offers a hybrid work option and opportunities to engage across multiple divisions.