Licensing & Compliance Project Support Analyst

Holman; Mount Laurel Township (NJ); Hybrid; USD 61,000 - 87,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Job summary

Holman is seeking a Project and Service Support Analyst - Licensing & Compliance to serve as a client-facing representative and ensure timely, accurate resolutions. You will manage inquiries, support M&A transitions, and maintain knowledge articles while upholding professional standards.

Ideal candidates have 2–4 years in case management or administrative roles, strong MS Office skills, and familiarity with DMV processes. This hybrid role offers competitive pay and comprehensive benefits.

Qualifications

• Bachelor’s degree in a related field or equivalent work experience.
• Proficient in MS Office including Outlook, Excel, Word, and PowerPoint.
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
• Ability to work independently and as part of a team
• 2–4 years’ experience in case management, administrative support, or customer service
• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Understanding of accounting principles and bookkeeping software may be required
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security
• Knowledge of DMV regulations and processes is strongly preferred, but not required

Responsibilities

• Acts as a client-facing representative, maintaining strong relationships and ensuring client satisfaction through effective communication and problem-solving
• Supports clients with mergers and acquisitions (M&A) projects, ensuring seamless transition for new clients
• Manages and prioritizes the priority queue, ensuring timely and efficient resolution of client inquiries and issues
• Drives resolution across all case types, leveraging expertise to address and resolve cases effectively
• Serves as the primary point of contact for formal client escalations, addressing concerns promptly and working to achieve positive resolutions
• Provides support to team members during client consultations, ensuring high-quality service delivery and the resolution of complex client inquiries
• Authors and updates knowledge articles, ensuring that all documentation is current, accurate, and serves as a valuable resource for both the team and clients
• Effectively manages time and consistently meets deadlines with some guidance from supervisor
• Demonstrates accuracy, thoroughness and effectiveness in work
• Demonstrates attention to detail and commitment to doing quality work
• Adjusts quickly to new or changing assignments, processes and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience; modifies behavior to be more effective
• Recognizes one’s own strengths and opportunities for growth
• Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures
• Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department

Skills

MS Office

Outlook

Excel

Word

PowerPoint

SharePoint

Teamwork

Communication

Office equipment

Education

Bachelor’s degree in a related field

Tools

Office equipment

Job description

Holman is seeking a Project and Service Support Analyst - Licensing & Compliance to serve as a client-facing representative and ensure timely, accurate resolutions. You will manage inquiries, support M&A transitions, and maintain knowledge articles while upholding professional standards.

Ideal candidates have 2–4 years in case management or administrative roles, strong MS Office skills, and familiarity with DMV processes. This hybrid role offers competitive pay and comprehensive benefits.