Hybrid Licensing & Client Success Analyst

holmanautogroup; Mount Laurel Township (NJ); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Holman is seeking a Project and Service Support Analyst - Licensing & Compliance to act as a client-facing representative, managing the priority queue and handling inquiries with timely resolutions. You will support teams, maintain knowledge articles, and serve as the primary contact for escalations, while ensuring accurate documentation and professional service.

This hybrid role requires a related degree or equivalent experience and 2–4 years in case management or admin support, with

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• 2–4 years' experience in case management, administrative support, or customer service.
• Proficiency with MS Office programs such as Outlook, Excel, Word, and PowerPoint.
• Ability to work independently and as part of a team.
• Familiarity with DMV regulations and processes is preferred.

Responsibilities

• Acts as a client-facing representative, maintaining strong relationships and ensuring client satisfaction through effective communication and problem-solving
• Supports clients with mergers and acquisitions (M&A) projects, ensuring seamless transition for new clients
• Manages and prioritizes the priority queue, ensuring timely and efficient resolution of client inquiries and issues
• Drives resolution across all case types, leveraging expertise to address and resolve cases effectively
• Serves as the primary point of contact for formal client escalations, addressing concerns promptly and working to achieve positive resolutions
• Provides support to team members during client consultations, ensuring high-quality service delivery and the resolution of complex client inquiries
• Authors and updates knowledge articles, ensuring documentation is current, accurate, and serves as a valuable resource for both the team and clients
• Effectively manages time and consistently meets deadlines with some guidance from supervisor
• Demonstrates accuracy, thoroughness and effectiveness in work
• Demonstrates attention to detail and commitment to doing quality work
• Adjusts quickly to new or changing assignments, processes and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience; modifies behavior to be more effective
• Recognizes one's own strengths and opportunities for growth
• Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures
• Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department

Skills

Independent work

Team player

Problem solving

Education

Bachelor's degree or equivalent

Tools

MS Office Suite (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint)

Job description

Holman is seeking a Project and Service Support Analyst - Licensing & Compliance to act as a client-facing representative, managing the priority queue and handling inquiries with timely resolutions. You will support teams, maintain knowledge articles, and serve as the primary contact for escalations, while ensuring accurate documentation and professional service.

This hybrid role requires a related degree or equivalent experience and 2–4 years in case management or admin support, with