Client-Facing Project Support Analyst (M&A & Escalations)

Holman Enterprises; Washington; On-site; USD 61,000 - 87,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) with Company Match

Paid Time Off (PTO)

Paid Holidays

Tuition Reimbursement

Job summary

Holman Enterprises is seeking a dedicated professional to act as a primary client liaison, supporting M&A projects and ensuring timely resolution of inquiries. The role requires strong communication, organization, and problem-solving skills to maintain client satisfaction and drive efficient service delivery.

The position emphasizes teamwork, data accuracy, and continuous improvement of processes. A competitive benefits package accompanies a full-time role with opportunities for growth.

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• Proficient with MS Office programs (Outlook, Excel, Word, PowerPoint, etc.).
• 2-4 years experience in case management, administrative support, or customer service.
• Ability to work independently and as part of a team.
• Knowledge of DMV regulations preferred but not required.

Responsibilities

• Acts as a client-facing representative, maintaining strong relationships and ensuring client satisfaction through effective communication and problem-solving.
• Supports clients with mergers and acquisitions (M&A) projects, ensuring seamless transition for new clients.
• Manages and prioritizes the priority queue, ensuring timely and efficient resolution of client inquiries and issues.
• Drives resolution across all case types, leveraging expertise to address and resolve cases effectively.
• Serves as the primary point of contact for formal client escalations, addressing concerns promptly and working to achieve positive resolutions.
• Provides support to team members during client consultations, ensuring high-quality service delivery and resolution of complex client inquiries.
• Authors and updates knowledge articles, ensuring documentation is current and useful for team and clients.
• Effectively manages time and meets deadlines with guidance from supervisor.
• Demonstrates accuracy, thoroughness and effectiveness in work.

Skills

Client relationship management

Communication

Problem-solving

Time management

Team collaboration

Adaptability

Attention to detail

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Job description

Holman Enterprises is seeking a dedicated professional to act as a primary client liaison, supporting M&A projects and ensuring timely resolution of inquiries. The role requires strong communication, organization, and problem-solving skills to maintain client satisfaction and drive efficient service delivery.

The position emphasizes teamwork, data accuracy, and continuous improvement of processes. A competitive benefits package accompanies a full-time role with opportunities for growth.