Licensed Voluntary Benefits Enrollment Advisor-Remote

Dahl Consulting; United States; Remote; USD 28,000 - 30,000; Full time

Job summary

Dahl Consulting is seeking Licensed Voluntary Benefits Enrollment Advisors to support employees during the annual open enrollment season. This fully remote role is nationwide within the United States and follows EST business hours, with overtime during peak periods.

You will educate employees on voluntary benefit offerings, assist enrollments, and explain plan details with empathy and professionalism while maintaining strict confidentiality of information.

Qualifications

• Active Life and Health Insurance License in any U.S. state.
• Customer service, call center, benefits administration, healthcare, or related experience.
• Ability to explain complex information clearly and empathetically.

Responsibilities

• Answer inbound calls from employees during open enrollment.
• Educate employees on voluntary benefit offerings and enrollment options.
• Assist individuals with completing benefit enrollments and updating elections.
• Explain benefit plan details and answer coverage-related questions.
• Document interactions accurately and maintain confidentiality of information.
• Collaborate with team leads to ensure excellent service delivery.

Skills

Customer service

Communication

Empathy

Call center

Open enrollment

Education

Life and Health Insurance License

Job description

Title: Licensed Voluntary Benefits Enrollment Advisor-RemoteLocation: RemoteJob Type: Contract (5 Months)Compensation: $20 - $22/hrIndustry: InsuranceSchedule: Must be able to work from 8am – 6pm EST, in mid October candidates must be able to work 4-5 hours overtime. After open enrollment the role will go back to 40 hours per week. In January, candidates will have another opportunity for overtime.-About the RoleOur client, a leading employee benefits consulting organization specializing in voluntary benefits, group insurance programs, and benefits education, is seeking Licensed Voluntary Benefits Enrollment Advisors to support employees during the annual open enrollment season. This organization partners with some of the nation's largest employers and is committed to helping employees make informed decisions about their benefit options through exceptional service and education.This is a fully remote opportunity for customer-focused professionals who are passionate about helping others. Advisors serve as an extension of Human Resources teams, guiding employees through benefit enrollment and answering questions with empathy, patience, and professionalism. This is a service-focused role with no sales responsibilities.Job DescriptionAs a Licensed Voluntary Benefits Enrollment Advisor, you will support employees from large national organizations by providing education and assistance related to employer-sponsored voluntary benefit programs.ResponsibilitiesAnswer inbound calls from employees during open enrollment periodsEducate employees on available voluntary benefit offerings and enrollment optionsAssist individuals with completing benefit enrollments and updating electionsExplain benefit plan details and answer coverage-related questionsDeliver a high-quality customer experience through compassionate and personalized serviceDocument interactions accurately and maintain confidentiality of employee informationCollaborate with team leads and management to ensure excellent service deliveryServe as a trusted resource for employees navigating benefits decisionsSchedule & Work EnvironmentFully remote position available anywhere within the United StatesMust be available to work between 8:00 AM and 6:00 PM Eastern TimeStandard schedule is approximately 40 hours per weekOvertime required during peak enrollment periods, particularly:Mid-October through open enrollment peak seasonAdditional overtime opportunities in JanuaryExtended shifts may run until approximately 8:00 PM Eastern Time during high-volume periodsCandidates must provide their own computer and reliable high-speed internet connectionQualificationsRequired Qualifications:Active Life and Health Insurance License in any U.S. statePrevious customer service, call center, benefits administration, healthcare, insurance, or related experienceStrong verbal and written communication skillsAbility to explain complex information in a clear and easy-to-understand mannerExceptional customer service and problem-solving abilitiesDemonstrated empathy, patience, professionalism, and a positive attitudeAbility to maintain confidentiality and handle sensitive information appropriatelyComfortable working in a fast-paced, high-volume phone environmentReliable high-speed internet connectionPersonal computer/laptop capable of supporting remote work technology (PC preferred)Dedicated, professional workspace free from distractionsAbility to work required Eastern Time business hours and overtime as neededPreferred Qualifications:Previous experience supporting open enrollment or employee benefits programsExperience assisting customers with insurance or voluntary benefits questionsProfessional experience within the insurance, benefits, healthcare, or HR industriesFamiliarity with enrollment platforms and remote customer support toolsExperience working with large employer-sponsored benefit programsBilingual language skillsBenefitsDahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.How to ApplyTake the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!Equal Opportunity StatementAs an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!#ZR#BP.Indeed#LI-TE1#LI-Remote