Employee Benefits Advocate (Remote)

Businessolver; Iowa (LA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Work from home

Comprehensive home training

Job summary

Businessolver is hiring full-time Advocates to support clients by answering calls about employee benefit enrollment. This role is 100% remote with training from your home and an initial schedule during training weeks.

You will handle inquiries, document details, and work with teammates to resolve issues while ensuring compliant, timely transactions.

Qualifications

• Prior benefit administration, insurance brokerage or insurance provider experience preferred.
• Service Center or Customer Service experience required.
• Strong customer-centric mindset and team collaboration.

Responsibilities

• Answer inbound calls regarding employee benefit enrollment in a professional, energetic manner.
• Document call details and ensure accurate processing of inquiries.
• Be a resourceful problem solver, working with teammates to find solutions.
• Ensure compliance and complete transactions timely and accurately.
• Take accountability from receipt to resolution under established procedures.

Skills

Customer service

Communication

Problem solving

Tech savvy

Job description

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

• 100% Remote - Work & Train from Your Home
• Available 8 hour shifts are Monday - Friday, between 10 AM - 7:00 PM CST
• Start Date: September 14th, 2026
• Pay: $20/hour

We are seeking full-time employees (Advocates) to support our clients by taking calls regarding employee benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

The Details:

• Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
• Respond accurately and thoroughly to caller inquiries and document call detail accordingly
• Must be a resourceful and creative problem solver who can work with members of the team to find solutions
• Ensure compliance in all areas of processing, completing all transactions timely and accurately
• Take accountability for entire process from receipt of work to resolution
• Work under general supervision following established procedures

What You Need to Make the Cut:

• Prior benefit administration, insurance brokerage or insurance provider experience is preferred but not required
• Service Center and/or Customer Service Experience is Required
• Strong customer-centric mindset
• Must be comfortable with technology – we are a technology company!
• Competitive, team player who strives for excellence
• Strong interpersonal skills to find success in every opportunity

We Require that You Have:

• Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)
• Ethernet Cable Connection Highly Recommended

Training:

• Businessolver will provide a comprehensive training program prior to “going live” - this includes virtual classroom training, self-guided e-learning and job shadowing
• All training sessions will be completed from the convenience of your home office
• Initial Training Schedule (first three weeks): Monday - Friday, 8 AM - 5 PM CST

Other Compensation: This position is full-time and benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.