Benefits Advisor

EMERGE; United States; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Fully remote

Medical, dental, and vision benefits

401(k) with matching

Paid time off

Licensing support

Travel expenses covered

W-2 full-time

Job summary

EMERGE is seeking an Enrollment Advisor to help employees understand and enroll in employer-sponsored benefits. This fully remote, W-2 role focuses on one-on-one enrollment sessions and answering benefit questions to support member decisions.

You will conduct 20- and 30-minute appointments, educate on medical, ICHRA, voluntary, dental, and vision benefits, and ensure accurate data entry across platforms while complying with procedures.>

Qualifications

• Experience in customer service or call center roles.
• Knowledge of health insurance concepts (premiums, deductibles, OOP max).
• Comfort with learning multiple platforms and navigating systems.

Responsibilities

• Conduct 20- and 30-minute enrollment appointments with employees.
• Educate employees on medical, ICHRA, voluntary, dental, and vision benefits.
• Enter benefit elections accurately into applicable platforms.
• Respond to member support tickets and benefit-related questions.
• Follow enrollment and compliance procedures and send confirmations.

Skills

Customer service

Phone-based communication

Health insurance basics

Technology navigation

Licensing (Life/Health)

Remote work discipline

Bilingual (Spanish)

Voluntary benefits knowledge

Education

Life & Health license preferred

Tools

CRM software

Enrollment platforms

Job description

We are seeking an Enrollment Advisor to help employees understand and navigate their employer-sponsored benefits. This role focuses primarily on one-on-one benefits enrollment appointments, while also supporting employees with benefit-related questions and member support.

Rewards

• Annual salary, based on experience and licensure
• Full-time, W-2 position
• Fully remote
• Medical, dental, and vision benefits
• Retirement benefits with a 5% 401(k) match
• Paid time off and company-observed holidays
• Company-sponsored and paid insurance licensing
• Occasional travel for on-site enrollments with expenses covered

Requirements

• 2+ years of customer service, call center, benefits, insurance, sales, or comparable phone-based experience
• Confident and professional phone presence
• Working knowledge of health insurance fundamentals, including premiums, deductibles, out-of-pocket maximums, and provider networks
• Comfortable learning and navigating multiple technology platforms
• Willingness to obtain a Life & Health insurance license if not already licensed
• Reliable, quiet remote work environment
• Comfortable learning and positioning voluntary benefit products
• Active Life & Health insurance license preferred
• Benefits enrollment or ICHRA experience preferred
• Spanish or another second language preferred

Responsibilities

• Conduct scheduled 20- and 30-minute enrollment appointments with employees
• Educate employees on medical, ICHRA, voluntary, dental, and vision benefits
• Ask questions to understand employees' healthcare needs, prescriptions, dependents, providers, and priorities
• Guide employees toward informed benefit decisions
• Enter benefit elections accurately into applicable platforms
• Follow all required enrollment and compliance procedures
• Send same-day confirmation emails and benefit statements
• Schedule follow-up appointments when needed
• Educate and present voluntary benefit options
• Resolve member support tickets and benefit-related questions
• Research carrier processes and escape issues when appropriate
• Maintain accurate ticket information and due dates

Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply.