Licensed P&C CSR — Policy & Billing Expert

Allstate; Illinois; Hybrid; USD 56,482,000 - 86,789,000; Full time

Job summary

Allstate is seeking a Licensed Customer Service Representative to assist customers with policy servicing, billing inquiries, and policy changes while delivering exceptional service. You will handle inquiries via calls, emails, and chats, and work to protect customers’ interests through accurate, timely responses.

The role emphasizes licensing, strong communication, and the ability to navigate complex questions in a fast-paced environment, with a focus on teamwork, learning, and growth within

Qualifications

• Active Property & Casualty (P&C) license or Personal Lines license required.
• Strong verbal and written communication skills.
• Ability to manage multiple customer inquiries and priorities in a fast-paced environment.

Responsibilities

• Provide policy servicing, billing inquiries, coverage questions, and policy changes.
• Input and track information in databases; collaborate with other areas to improve processes.
• Mentor and support new hires and incumbents; resolve complex questions or concerns.

Skills

Call Center Operations

Customer Service

Communication Skills

Problem Solving

Multitasking

Time Management

Relationship Building

De-Escalation

Inquiries Handling

Inbound Calls

Team Collaboration

Education

Property & Casualty (P&C) license

Job description

Allstate is seeking a Licensed Customer Service Representative to assist customers with policy servicing, billing inquiries, and policy changes while delivering exceptional service. You will handle inquiries via calls, emails, and chats, and work to protect customers’ interests through accurate, timely responses.

The role emphasizes licensing, strong communication, and the ability to navigate complex questions in a fast-paced environment, with a focus on teamwork, learning, and growth within