Licensed P&C CSR — Remote Customer Care Pro

Allstate Northern Ireland Limited; Northern (KY); Hybrid; USD 28,000 - 41,000; Full time

Job summary

Allstate is seeking a Licensed P&C Customer Service Representative to support customers remotely in the United States. You will handle policy servicing, billing inquiries, coverage questions and policy changes while delivering exceptional service.

This role emphasizes licensing, problem solving, and customer relationships. Training lasts 8 weeks with weekday schedules and ongoing support to grow your insurance expertise while working from home.

Qualifications

• Active Property & Casualty (P&C) or Personal Lines license required.
• Strong communication, both verbal and written, with a customer focus.
• Ability to manage multiple inquiries in a fast-paced environment.

Responsibilities

• Assist customers with policy servicing, billing inquiries, coverage questions and policy changes.
• Input and track data in appropriate databases, and collaborate with internal teams.
• Identify process improvements and mentor new hires as needed.
• Resolve complex questions and route to appropriate departments.

Skills

Call Center

Licensing

Customer Service

Multitasking

Inquiries handling

Relationship Building

Education

P&C license

Job description

Allstate is seeking a Licensed P&C Customer Service Representative to support customers remotely in the United States. You will handle policy servicing, billing inquiries, coverage questions and policy changes while delivering exceptional service.

This role emphasizes licensing, problem solving, and customer relationships. Training lasts 8 weeks with weekday schedules and ongoing support to grow your insurance expertise while working from home.