Licensed Optician: Precision Eyewear & Customer Care

Certification TOGAF; City of Poughkeepsie (NY); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Health care benefits

Paid time off

Bonus/commission plan

Job summary

LensCrafters delivers premium eyewear and trusted eye care. The Licensed Optician helps establish LensCrafters as the premier destination for vision needs in the community, delivering legendary service and high-quality eyewear that exceeds customer expectations.

Join a team committed to precise measurements, personal fit, and post-sale support. This role emphasizes strong product knowledge, accurate use of technology, and a proactive, solution-driven approach to ensure customer satisfaction.

Qualifications

• High School graduate or equivalent.
• State Licensure required.
• Optical dispensing experience preferred.
• Strong customer service and communication skills.
• Familiarity with POS and tablets.
• Ability to use iPad/tablet for selling.
• Attention to math accuracy and fashion trends.

Responsibilities

• Welcome all customers and set expectations.
• Custom fit glasses and place prescriptions precisely.
• Lead with optical knowledge and customer care.
• Take and record measurements; adjust eyewear accurately.
• Assist team with complex product needs and prescriptions.
• Maintain product knowledge and use of tools under pressure.
• Be proactive, identify root causes, and ensure customer satisfaction.
• Multi-task and manage time with competing priorities.
• Aim for Brand KPIs and competencies.

Skills

High School graduate

State Licensure

Optical dispensing experience

Customer service

Store merchandise knowledge

Math skills

Fashion awareness

Selling with iPad/tablet

POS/computers/calculators

Adaptability to new technology

Job description

LensCrafters delivers premium eyewear and trusted eye care. The Licensed Optician helps establish LensCrafters as the premier destination for vision needs in the community, delivering legendary service and high-quality eyewear that exceeds customer expectations.

Join a team committed to precise measurements, personal fit, and post-sale support. This role emphasizes strong product knowledge, accurate use of technology, and a proactive, solution-driven approach to ensure customer satisfaction.