Licensed Optician: Precision Eyewear & Vision Care

Luxottica Group; Franklin (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

LensCrafters is seeking a Licensed Optician to deliver legendary customer service and craftsmanship in eyewear. You will fit and customize glasses, take precise measurements, and ensure the final product meets standards while using tablets and POS tools to support the customer experience.

As a brand ambassador, you will leverage your licensure and optical knowledge to guide customers, manage store metrics, and maintain a welcoming, organized environment.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills - ability to use & carry an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome all customers, set expectations with customers.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards & customer needs.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume, exceptional product knowledge, use of appropriate tools.
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied & expectations are exceeded, solution driven.
• Ability to multi-task, prioritize & manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs & competencies.
• Take pride in store appearance, help to keep store clean, attractive & organized.
• Inform management of safety opportunities; demonstrates safe work practices.
• Resourceful, self-motivated with a desire for continual learning, improvement & results.
• Adhere to company policies & procedure, including discounts, promotions & inventory management.

Skills

Customer service

Communication

Team building

Math skills

Technology literacy

POS systems

Store merchandise knowledge

Adaptability to change

iPad/tablet use

Retail selling

Customer listening

Education

High School diploma or equivalent

State Licensure

Optical dispensing experience

Tools

iPad/tablet

POS systems

Calculators

Job description

LensCrafters is seeking a Licensed Optician to deliver legendary customer service and craftsmanship in eyewear. You will fit and customize glasses, take precise measurements, and ensure the final product meets standards while using tablets and POS tools to support the customer experience.

As a brand ambassador, you will leverage your licensure and optical knowledge to guide customers, manage store metrics, and maintain a welcoming, organized environment.