Licensed Optician - Patient-First Eyewear Expert

Medical Eyeglass Center; Massachusetts; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid time off

Referral program

Job summary

Medical Eyeglass Center (MEC) is seeking a skilled Optical Associate to join our team. In this role you will assist patients with eyewear selection, fitting, and adjustments inside medical offices, delivering a patient-first experience.

You will process orders, manage prescriptions and insurance claims, and work closely with clinic staff to ensure accuracy and timely completion. This position emphasizes customer service, technical eyewear skills, and sales ability.

Qualifications

• High School Diploma or GED.
• Minimum 6 months of experience in optical.
• Knowledge of frame adjustments and frame repairs.
• Experience taking accurate measurements (PD, seg height, optical center).
• Familiarity with optical lab processes and lens types (single vision, bifocal, progressive).
• Experience reading lenses using manual lensometer.
• Ability to handle insurance eligibility checks and authorizations.
• Strong attention to detail and accuracy when filling prescriptions.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and experience with EHR or optical POS systems.

Responsibilities

• Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
• Accurately process and complete orders through MEC's pointofsale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and nonprescription eyewear (and contact lenses where applicable).
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized, clean, and fully stocked.
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.

Skills

Customer service

Sales skills

Eyewear fitting

Prescription interpretation

Communication

Organization

Teamwork

Detail-oriented

Problem solving

Education

High School Diploma or GED

Tools

MS Excel

Job description

Medical Eyeglass Center (MEC) is seeking a skilled Optical Associate to join our team. In this role you will assist patients with eyewear selection, fitting, and adjustments inside medical offices, delivering a patient-first experience.

You will process orders, manage prescriptions and insurance claims, and work closely with clinic staff to ensure accuracy and timely completion. This position emphasizes customer service, technical eyewear skills, and sales ability.