Licensed Optician — Patient‑Focused Eyewear Specialist

Medical Eyeglass Center; Buffalo (NY); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid time off

Referral program

Job summary

Medical Eyeglass Center in Elmwood Village, NY seeks an Optical Associate to join our team. You will play a key role in the optical dispensary, deliver outstanding service, and work closely with patients and clinic staff.

The role blends technical eyewear fitting with patient care, including processing orders, maintaining records, and supporting promotions. A friendly professional, strong customer service, and basic software skills are important.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of experience in optical.
• Knowledge of frame adjustments and frame repairs.
• Experience taking accurate measurements (PD, seg height, optical center).
• Familiarity with optical lab processes and lens types.

Responsibilities

• Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
• Accurately process and complete orders through MEC’s pointofsale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and nonprescription eyewear (and contact lenses where applicable).
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized, clean, and fully stocked.
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
• Support inoffice promotions and marketing materials.
• Build positive working relationships with providers, technicians, and administrative staff.

Skills

Eyewear fitting

Customer service

Sales skills

Attention to detail

Time management

Prescription interpretation

Education

High School Diploma or GED

Tools

MS Excel

EHR systems

Job description

Medical Eyeglass Center in Elmwood Village, NY seeks an Optical Associate to join our team. You will play a key role in the optical dispensary, deliver outstanding service, and work closely with patients and clinic staff.

The role blends technical eyewear fitting with patient care, including processing orders, maintaining records, and supporting promotions. A friendly professional, strong customer service, and basic software skills are important.