Licensed Optical Supervisor — Lead Eyewear & Customer Experience

Warby Parker; Miami (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Warby Parker in Miami is seeking an Optical Supervisor to lead our in-house optical team and deliver exceptional customer experiences. You will supervise the optical duties, mentor the team, and ensure all operations align with Warby Parker standards.

You are a licensed dispensing optician with 2+ years of supervisory experience, passionate about eyewear, and skilled at clear, customer-focused communication in a fast-paced retail environment.

Qualifications

• Licensed dispensing optician with 2+ years of experience, including supervisor responsibilities.
• ABO-certified optician (where applicable) as part of qualifications.
• Strong communication and customer-service orientation.

Responsibilities

• Lead optical duties and ensure customer needs are met with accuracy.
• Manage and mentor the Optical team and Apprentice Program participants.
• Maintain store systems, inventory, and operational standards.
• Foster a positive, productive team environment.

Skills

Licensed dispensing optician

Supervisory experience

Customer service

Education

ABO certification

Job description

Warby Parker in Miami is seeking an Optical Supervisor to lead our in-house optical team and deliver exceptional customer experiences. You will supervise the optical duties, mentor the team, and ensure all operations align with Warby Parker standards.

You are a licensed dispensing optician with 2+ years of supervisory experience, passionate about eyewear, and skilled at clear, customer-focused communication in a fast-paced retail environment.