Licensed Optical Store Manager: Patient-First Growth Leader

Hireology; Peoria (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Hireology is seeking a Store Manager in Peoria, AZ to drive profitable sales growth through delivering an outstanding patient experience. You will lead a team in a positive, productive environment and develop both associates and doctors to achieve retention and exceptional service.

The role requires a Bachelor's degree or comparable retail operations experience, with a focus on training, leadership, and store merchandising.

Qualifications

• Bachelor's degree or comparable experience in retail operations.

Responsibilities

• Drive profitable store sales by fostering a patient focused retail culture.
• Attainment of plan sales goal and comp store sales growth.
• Positive comp store contribution (year-on-year improvement).
• Manage payroll cost effectively, in accordance with Company standards.
• Manage gross margin, in accordance with Company standards.
• Effectively train and develop associates to consistently provide a patient care focused experience.
• Develop team of administratively skilled associates that provide support on daily operational tasks.
• Develop strong professional relationships with Doctors.
• Ensure appropriate coverage and quality of Doctor hours.
• Implementation of initiatives to increase number or exams and conversion of exams to sales.
• Participate in business planning and business updates.
• Accountable for the recruitment, training, development, and retention of high performing associates, as measured by:
• Selection of brand right associates who demonstrate desired patient care behaviors
• Effective and consistent associate On Boarding
• Utilization of effective daily practice and role-playing
• Employee satisfaction through two-way communication
• Proactive manpower planning for adequate bench strength
• Ensuring positive patient satisfaction, as measured by patient retention and survey responses.
• Ensure each store is effectively merchandised and presented according to standards as measured by:
• Execution of planogram
• Execution of visual appearance inside and outside of store (i.e., signage)
• Maintenance of overall standards (i.e. cleanliness, housekeeping)
• Associates exhibit professional presentation (i.e., attire) in accordance with Company standards
• Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:
• Ready when promised
• Remake and return percent as compared to Company average
• Calls to customers to follow-up on purchases
• Maximize Managed Vision Care relationships and sales opportunities.
• Timely implementation of approved Marketing programs
• Execution of signage and promotions according to Company standards.
• Execution of operational procedures:
• Safety (security system, safety information posted, fire extinguishers, door locks)
• Maintenance as measured by proper housekeeping, carpet, store front windows, proper lighting, and store safety (safety information posted, fire extinguishers and door locks)

Skills

Sales growth

Patient focus

Leadership

Staff training

Recruitment

Merchandising

Communication

Multi-tasking

Attention to detail

Education

Bachelor's degree

Job description

Hireology is seeking a Store Manager in Peoria, AZ to drive profitable sales growth through delivering an outstanding patient experience. You will lead a team in a positive, productive environment and develop both associates and doctors to achieve retention and exceptional service.

The role requires a Bachelor's degree or comparable retail operations experience, with a focus on training, leadership, and store merchandising.