Licensed Optical GM - Lead Profit & Patient Experience

Visionworks of America, Inc.; Burlington (MA); Presencial; USD 70.000 - 91.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Descripción de la vacante

Visionworks is seeking a licensed General Manager to lead store operations and ensure a seamless patient journey from appointment to eyewear pickup. You will drive profitability while maintaining exceptional service standards.

The role requires 3+ years of relevant experience, optical management preference, and a current State Opticians License. A Bachelor’s degree is preferred and leadership skills are essential.

Formación

• Three or more years of related experience.
• Optical management experience preferred.
• Licensed GMs must have a current State Opticians License.
• HS Diploma or GED required; Bachelor’s degree preferred.

Responsabilidades

• Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding organization’s financial and performance goals.
• Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience.
• Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services.
• Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Remove obstacles and find resolution in the patient/customer experience when needed.
• Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals.

Conocimientos

Leadership

Customer service

Business acumen

Educación

HS Diploma or GED

Bachelor’s degree

Descripción del empleo

Visionworks is seeking a licensed General Manager to lead store operations and ensure a seamless patient journey from appointment to eyewear pickup. You will drive profitability while maintaining exceptional service standards.

The role requires 3+ years of relevant experience, optical management preference, and a current State Opticians License. A Bachelor’s degree is preferred and leadership skills are essential.