Licensed Life and Health Call Center Representative

MCI; South Dakota; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Licensed Life and Health Call Center Representative to join their remote team. This role is crucial for guiding customers in selecting the right insurance policies to meet their needs. You will provide exceptional customer service and ensure compliance with regulations while promoting insurance products. If you are passionate about helping others and possess strong communication and organizational skills, this is a fantastic opportunity to grow your career in a supportive environment with competitive pay and benefits.

Benefits

Paid Time Off

Health Benefits

Retirement Plans

Disability Insurance

Life Insurance

Career Growth Opportunities

Paid Training

Supportive Work Environment

Qualifications

• Must have a valid Healthcare Insurance License.
• Previous call center experience is preferred.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in selecting suitable insurance policies.

Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Multitasking

Customer Service

Education

High School Diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office Suite

Job description

Licensed Life and Health Call Center Representative

Join to apply for the Licensed Life and Health Call Center Representative role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. To be considered, you must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Provide information to customers about healthcare options and insurance policies.
• Assist customers in choosing suitable insurance policies.
• Engage with customers to understand their requirements and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate customer information and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products and meet sales targets.
• Resolve customer concerns related to their policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training to maintain licensure and skills.

Candidate Qualifications

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Previous call center experience preferred.
• Proficient in Microsoft Office Suite.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule, analytical and problem-solving skills, ability to multitask.
• Ability to work efficiently in a fast-paced environment.
• Dependability in completing tasks and attendance.

Requirements

• Wired Ethernet connection with minimum 20 Mbps download and 10 Mbps upload speeds.
• Two 21" monitors.
• Broadband Internet via DSL, Cable, or Fiber.
• Own headset (specific models to be recommended).

Conditions of Employment

• Authorized to work in the job's country.
• Willing to undergo background/security investigations and drug screening.

Compensation and Benefits

We offer competitive pay, paid time off, incentives, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical Requirements

Primarily sedentary work in a professional environment, operating computers and office equipment, with occasional movement and lifting up to 40 pounds.

Additional Policies

We provide reasonable accommodations under ADA, promote diversity and equality, and maintain a non-discriminatory workplace.

About MCI

MCI provides industry-leading solutions in CX and DX, including BPO, staff augmentation, contact center services, and IT services, with a history of rapid growth and a diverse global presence.