Licensed Life and Health Call Center Representative

MCI; Jackson (MS); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Licensed Life and Health Call Center Representative to join their remote team. This role involves guiding customers in selecting suitable insurance policies while ensuring compliance with regulations. The ideal candidate will possess strong communication and organizational skills, along with a valid Healthcare Insurance License. This innovative company offers competitive pay, health benefits, and opportunities for career growth in a supportive environment. If you're ready to make a difference in people's lives through insurance solutions, this position is perfect for you.

Benefits

Health benefits

Retirement options

Disability and life insurance

Paid training

Career growth opportunities

Qualifications

• Must possess a valid Healthcare Insurance License.
• Call center experience preferred, with strong communication skills.

Responsibilities

• Assist customers in selecting appropriate insurance policies.
• Provide information about healthcare options and ensure compliance.

Skills

Excellent communication skills

Organizational skills

Analytical skills

Problem-solving skills

Multitasking

Education

High school diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office

Job description

Licensed Life and Health Call Center Representative

Join to apply for the Licensed Life and Health Call Center Representative role at MCI.

Position Overview
MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. We focus on excellence and innovation, establishing ourselves as a trusted industry partner.

Remote Work-at-Home

We are seeking a Licensed Life and Health Call Center Representative to educate and guide customers in selecting suitable insurance policies. To be considered, complete a full application on our careers page, including screening questions and a pre-employment test.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Engage to understand customer needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality service for customer satisfaction and retention.
• Respond to inquiries about coverage, benefits, claims, and more.
• Maintain accurate customer records.
• Stay updated on insurance regulations and market trends.
• Promote insurance products to meet sales goals.
• Resolve customer concerns regarding policies.
• Collaborate with team members and departments.
• Participate in ongoing training to maintain licensure and skills.

Candidate Qualifications

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Call center experience preferred.
• Proficient in Microsoft Office tools.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule, analytical and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Dependability in completing tasks and attendance.

Requirements

• Wired Ethernet with ≥20 Mbps download and ≥10 Mbps upload speeds.
• Two 21" monitors.
• Broadband Internet connection (DSL, Cable, Fiber).
• No wireless connections allowed for system access.
• Own headset (models to be recommended).

Conditions of Employment

• Authorized to work in the job's country.
• Willing to undergo background/security and drug screening.

Compensation & Benefits

We offer competitive pay, incentives, health benefits, retirement options, disability and life insurance, career growth, paid training, and a supportive environment.

If you're ready to join a company that values your contributions, apply today!