Licensed Life and Health Call Center Representative

MCI; Indianapolis (IN); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Licensed Life and Health Call Center Representative to join their remote team. In this role, you will educate and guide customers in selecting insurance policies tailored to their needs. The position requires excellent communication and organizational skills, as well as a valid Healthcare Insurance License. You will engage with customers, ensuring high-quality service while staying compliant with regulations. This opportunity offers competitive pay, benefits, and a supportive work environment, making it ideal for those passionate about helping others navigate their healthcare options.

Benefits

Paid Time Off (PTO)

Health Coverage

Retirement Plans

Disability Insurance

Life Insurance

Career Growth Opportunities

Paid Training

Qualifications

• High school diploma or GED required.
• Valid Healthcare Insurance License is mandatory.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing suitable insurance policies.

Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Multitasking Ability

Call Center Experience

Education

High School Diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office

Job description

Licensed Life and Health Call Center Representative

Join to apply for the Licensed Life and Health Call Center Representative role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. We are committed to excellence and innovation, establishing ourselves as a trusted industry partner.

Remote Work-at-Home

We are seeking a Licensed Life and Health Call Center Representative to educate and guide customers in selecting insurance policies that meet their needs. Candidates must complete a full application on our careers page, including screening questions and a pre-employment test.

Position Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing suitable insurance policies.
• Engage with customers to understand their needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, etc.
• Maintain accurate customer records and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products to meet sales targets.
• Resolve customer concerns about policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training to maintain licensure and skills.

Candidate Qualifications

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Call center experience preferred.
• Proficient in Microsoft Office applications.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule, analytical, problem-solving skills, multitasking ability.
• Ability to work efficiently in a fast-paced environment.
• Dependable in completing assignments and attendance.

Requirements

• Wired Ethernet connection with minimum 20 Mbps download and 10 Mbps upload speeds.
• Two 21" monitors.
• Broadband Internet via DSL, Cable, or Fiber Optic (wireless not allowed).
• Own headset (specific models to be recommended).

Conditions of Employment

• Authorized to work in the job's country.
• Willing to undergo background/security investigations and drug screening.

Compensation and Benefits

We offer competitive pay based on experience, with benefits including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical and Other Requirements

This is a sedentary role requiring long periods of sitting, operating computers, and occasional office movement. Reasonable accommodations are available per ADA policies.

Diversity and Equal Opportunity

MCI values diversity and is committed to providing an inclusive environment free from discrimination and harassment. We consider all qualified applicants without regard to legally protected characteristics.