Licensed Life and Health Call Center Representative

MCI; Mississippi; Remote; USD 30,000 - 50,000; Full time

Job summary

Join a leading Business Process Outsourcing company as a Licensed Life and Health Call Center Representative. This remote role involves educating customers on insurance options and guiding them in selecting suitable policies. You'll provide high-quality service, ensure compliance with regulations, and promote insurance products while meeting sales targets. The company offers competitive compensation, health benefits, and career growth opportunities in a supportive environment. If you're motivated and dedicated, this is your chance to make a difference in customers' lives while advancing your career.

Benefits

Paid time off

Health benefits

Retirement savings

Disability insurance

Life insurance

Career growth opportunities

Paid training

Qualifications

• High school diploma or GED required with a valid Healthcare Insurance License.
• Previous call center experience preferred with strong communication skills.

Responsibilities

• Provide information about healthcare options and assist customers with insurance coverage.
• Ensure compliance with insurance regulations and deliver high-quality service.

Skills

Excellent communication skills

Organizational skills

Interpersonal skills

Problem-solving abilities

Call center experience

Education

High school diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office

Job description

Licensed Life and Health Call Center Representative

Join to apply for the Licensed Life and Health Call Center Representative role at MCI.

Location: Remote Work-at-Home

MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse client needs. We are seeking a Licensed Life and Health Call Center Representative to educate and guide customers in selecting suitable insurance policies.

To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance coverage.
• Engage with customers to understand their needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to inquiries about coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate customer information and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products and meet sales targets.
• Resolve customer concerns regarding policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training and professional development.

Candidate Qualifications

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Previous call center experience preferred.
• Proficient in Microsoft Office applications.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule with problem-solving abilities.
• Ability to work efficiently in a fast-paced environment.
• Dependable in completing tasks and attendance.

Minimum Requirements

• Wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds.
• Two 21" monitors.
• Broadband Internet via DSL, Cable, or Fiber Optic (wireless not allowed).
• Own headset (specific models to be recommended).

Additional Information

• Must be authorized to work in the job's country.
• Willing to submit to background checks, security investigations, and drug screening.

Benefits and Company Culture

We offer competitive compensation, paid time off, incentives, health benefits, retirement savings, disability and life insurance, career growth opportunities, paid training, and a supportive work environment. We value diversity and are committed to equal opportunity employment.

If you're motivated and dedicated, apply today to join MCI, a company that values your contributions and supports your growth.