Licensed Life and Health Call Center Representative

MCI; Edmond (OK); Remote; USD 35,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Licensed Life and Health Call Center Representative, where you will play a crucial role in guiding customers through their insurance options. This position offers the opportunity to engage with clients, educate them on healthcare policies, and ensure their needs are met with high-quality service. Enjoy a supportive work environment with competitive pay and benefits, including PTO, health coverage, and career growth opportunities. If you thrive in a fast-paced setting and possess strong communication skills, this role is perfect for you.

Benefits

PTO

Health coverage

Retirement plans

Disability insurance

Life insurance

Paid training

Career growth opportunities

Qualifications

• Valid Healthcare Insurance License is required.
• Previous call center experience preferred.

Responsibilities

• Provide information to customers about healthcare options.
• Help customers choose appropriate insurance policies.
• Ensure compliance with insurance regulations.

Skills

Excellent oral and written communication skills

Organizational skills

Problem-solving skills

Multitasking

Call center experience

Education

High school diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Licensed Life and Health Call Center Representative

Join to apply for the Licensed Life and Health Call Center Representative role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

• Provide information to customers about healthcare options and insurance policies.
• Help customers choose appropriate insurance policies.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and current customer information and documentation.
• Stay updated on changes in insurance regulations, healthcare policies, and market trends.
• Promote various insurance products to meet sales targets and business objectives.
• Resolve customer concerns regarding their insurance policies.
• Collaborate with team members and departments for cohesive customer service and policy management.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Candidate Qualifications

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Previous call center experience preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule, analytical and problem-solving skills, ability to multitask.
• Ability to work efficiently in a fast-paced environment.
• Dependable in completing assignments and maintaining attendance.

Requirements

• Wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds.
• Two 21" monitors.
• Hard-wired broadband Internet (DSL, Cable, Fiber).
• No wireless connections allowed for accessing client systems.
• Own headset (specific models to be recommended during interview).

Conditions of Employment

• Authorized to work in the job's country.
• Willing to undergo background/security investigation and drug screening; employment contingent on results.

Compensation and Benefits

We offer competitive pay based on experience, with benefits including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment. Specific benefits may vary by location.

Physical Requirements

This is largely sedentary work in a professional office environment, involving sitting/standing for long periods, operating computers and office equipment, and occasional movement and lifting up to 40 pounds.

Equal Opportunity and Diversity

MCI is committed to a diverse, inclusive, and discrimination-free workplace. We provide reasonable accommodations for qualified applicants with disabilities and do not discriminate based on any protected characteristic.