Licensed Life and Health Call Center Representative

MCI; Missouri; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Licensed Life and Health Call Center Representative to join their remote team. In this role, you will educate and guide customers in selecting suitable insurance policies. You will engage with clients, ensuring they understand their options while providing high-quality customer service. This position offers an exciting opportunity to work in a fast-paced environment while helping individuals navigate their healthcare needs. If you have strong communication skills and a passion for customer service, this role is perfect for you.

Qualifications

• High school diploma or GED required.
• Must have a valid healthcare insurance license.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.

Skills

Communication Skills

Organizational Skills

Problem-Solving

Multitasking

Customer Service

Education

High School Diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office Suite

Job description

Licensed Life and Health Call Center Representative

Join to apply for the Licensed Life and Health Call Center Representative role at MCI.

Remote Work-at-Home

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet our clients' diverse needs. We are seeking a Licensed Life and Health Call Center Representative to educate and guide customers in selecting suitable insurance policies.

To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Engage with customers to understand their needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate customer records and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products to meet sales targets.
• Resolve customer concerns related to their insurance policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training to maintain licensure and skills.

Candidate Qualities

• High school diploma or GED
• Valid Healthcare Insurance License
• Previous call center experience preferred
• Proficient in Microsoft Office suite
• Excellent communication skills
• Strong organizational and interpersonal skills
• Flexible schedule, analytical, problem-solving, and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Dependable in completing tasks and attendance

Minimum Requirements

• Wired Ethernet connection (≥20 Mbps download, ≥10 Mbps upload)
• Two 21