Licensed Life and Health Call Center Representative

MCI; Los Angeles (CA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Licensed Life and Health Call Center Representative to join their innovative team. This remote role involves guiding customers through their insurance options, ensuring compliance with regulations, and delivering exceptional service. The ideal candidate will have a high school diploma, a valid healthcare insurance license, and strong communication skills. With a commitment to growth and support, this company offers a dynamic environment where you can thrive and make a real difference in people's lives. If you are passionate about helping others and have the drive to succeed, this opportunity is perfect for you.

Benefits

Paid Time Off

Health Benefits

Retirement Plans

Disability Insurance

Life Insurance

Career Growth Opportunities

Paid Training

Qualifications

• Must have a valid Healthcare Insurance License.
• Previous call center experience preferred.

Responsibilities

• Provide information to customers about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Deliver high-quality customer service to ensure satisfaction.

Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Licensed Life and Health Call Center Representative

Join to apply for the Licensed Life and Health Call Center Representative role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. To be considered, you must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Provide information to customers about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Engage with customers to understand their requirements and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate customer information and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products and meet sales targets.
• Address customer concerns regarding their policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training and professional development.

Candidate Qualifications

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Previous call center experience preferred.
• Proficient in Microsoft Office Suite.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule, analytical, problem-solving skills, ability to multitask.
• Ability to work efficiently in a fast-paced environment.
• Dependable in completing tasks and attendance.

Requirements

• Wired Ethernet connection with minimum 20 Mbps download and 10 Mbps upload speeds.
• Two 21" monitors.
• Broadband Internet via DSL, Cable, or Fiber Optic (wireless not allowed).
• Own headset (specific models to be recommended during interview).

Conditions of Employment

• Must be authorized to work in the country.
• Willing to undergo background/security investigation and drug screening.

Compensation & Benefits

We offer competitive pay, paid time off, incentives, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical Requirements

This role is largely sedentary, requiring long periods of sitting/standing, operating a computer and telephone headset, with occasional movement around the office and lifting up to 40 pounds.

Equal Opportunity Employment

MCI is committed to diversity and provides reasonable accommodations for qualified applicants with disabilities. We do not discriminate based on any protected characteristic.