Licensed Life and Health Call Center Representative

MCI; Richmond (VA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Licensed Life and Health Call Center Representative to join their remote team. This role focuses on educating customers about insurance options, ensuring compliance with regulations, and delivering exceptional service. You'll engage with clients to understand their needs and promote suitable insurance products, all while working in a fast-paced environment. If you are organized, dependable, and possess excellent communication skills, this opportunity offers a chance to thrive in a supportive and innovative company.

Qualifications

• High school diploma or GED required.
• Valid Healthcare Insurance License is mandatory.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.

Skills

Communication Skills

Organizational Skills

Analytical Skills

Multitasking

Education

High School Diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office

Job description

Licensed Life and Health Call Center Representative

Join to apply for the Licensed Life and Health Call Center Representative role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. We focus on excellence and innovation, establishing ourselves as a trusted industry partner.

Remote Work-at-Home

We are seeking a Licensed Life and Health Call Center Representative who will educate and guide customers in selecting suitable insurance policies. To be considered, complete a full application on our careers page, including screening questions and a pre-employment test.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Engage with customers to understand their needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to ensure satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other questions.
• Maintain accurate customer records and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products to meet sales targets.
• Resolve customer concerns regarding policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training to maintain licensure and skills.

Qualifications

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Call center experience preferred.
• Proficiency in Microsoft Office.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule, analytical skills, ability to multitask.
• Ability to work efficiently in a fast-paced environment.
• Dependability in completing tasks and attendance.

Requirements

• Wired Ethernet connection (≥20 Mbps download, ≥10 Mbps upload).
• Two 21