Licensed Life and Health Call Center Representative

MCI; Kentucky; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Licensed Life and Health Call Center Representative to join their remote team. In this role, you will educate customers on insurance policies, assist them in making informed decisions, and provide exceptional service to ensure customer satisfaction. The ideal candidate will have a valid healthcare insurance license and strong communication skills. This position offers the opportunity to work from home while contributing to a dynamic organization that values customer care and professional growth.

Qualifications

• Must possess a valid healthcare insurance license.
• Previous call center experience preferred.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Ensure compliance with insurance regulations and company policies.

Skills

Excellent communication skills

Proficient in Microsoft Office

Strong organizational skills

Multitasking abilities

Education

High school diploma or GED

Valid Healthcare Insurance License

Job description

Licensed Life and Health Call Center Representative

Join to apply for the Licensed Life and Health Call Center Representative role at MCI.

Location: Remote Work-at-Home

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a Licensed Life and Health Call Center Representative to educate and guide customers in selecting suitable insurance policies.

To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Engage with customers to understand their needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service for satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, etc.
• Maintain accurate customer documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products to meet sales targets.
• Address customer concerns with their policies.
• Collaborate with team members and departments.
• Participate in ongoing training and skill development.

Ideal Candidate Qualities

• High school diploma or GED
• Valid Healthcare Insurance License
• Previous call center experience preferred
• Proficient in Microsoft Office
• Excellent communication skills
• Strong organizational and interpersonal skills
• Flexible, analytical, and multitasking abilities
• Dependable and efficient in a fast-paced environment

Minimum Requirements

• Wired Ethernet connection (≥20 Mbps download, 10 Mbps upload)
• Two 21