Licensed Life and Health Call Center Representative

MCI; North Dakota; Remote; USD 35,000 - 45,000; Full time

Job summary

Join a leading BPO company as a Licensed Life and Health Call Center Representative in North Dakota. This remote role involves guiding customers in selecting insurance policies, ensuring compliance, and providing high-quality service. Ideal candidates will have a valid healthcare insurance license and strong communication skills. Enjoy competitive pay, benefits, and a supportive work environment.

Benefits

PTO

Incentives

Health Coverage

Retirement Plans

Disability Insurance

Life Insurance

Career Growth Opportunities

Paid Training

Qualifications

• Previous call center experience preferred.
• Flexible schedule and dependability in completing tasks.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Help customers choose appropriate insurance policies.
• Ensure compliance with insurance regulations and company policies.

Skills

Communication

Organizational Skills

Interpersonal Skills

Analytical Skills

Multitasking

Education

High school diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office

Job description

Licensed Life and Health Call Center Representative

Join to apply for the Licensed Life and Health Call Center Representative role at MCI

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Remote Work-at-Home

We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

• Provide information to customers about healthcare options and insurance policies.
• Help customers choose appropriate insurance policies.
• Engage with customers to understand their requirements and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate customer information and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products and meet sales targets.
• Resolve customer concerns related to their policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training to maintain licensure and improve skills.

Candidate Qualifications

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Previous call center experience preferred.
• Proficient in Microsoft Office applications.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule, analytical skills, and multitasking ability.
• Ability to work efficiently in a fast-paced environment.
• Dependability in completing tasks and attendance.

Requirements

• Wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds.
• Two 21" monitors.
• Broadband Internet via DSL, Cable, or Fiber Optic.
• No wireless connections allowed for system access.
• Own headset (specific models to be recommended).

Conditions of Employment

• Authorized to work in the job's country.
• Willing to undergo background/security checks and drug screening.

Compensation & Benefits

We offer competitive pay based on experience, with benefits including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical Requirements

This role involves mostly sedentary work, operating a computer and phone headset, with occasional movement around the office and lifting up to 40 pounds.

Additional Policies

We provide reasonable accommodations under the ADA and promote diversity and equal opportunity in our workplace.

About MCI

MCI is a prominent BPO provider helping clients improve customer experience and operational efficiency through innovative solutions and extensive industry expertise. Recognized for rapid growth, MCI operates multiple facilities across North America and internationally, employing over 10,000 staff and serving numerous clients.

Legal Disclaimer

This job description provides a general overview and is not exhaustive. Responsibilities and requirements may evolve, and employment can be terminated at any time by either party.