Licensed Life and Health Call Center Representative

Mass Markets; Indianapolis (IN); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Licensed Life and Health Call Center Representative to join their team. This role involves educating customers on various insurance options, guiding them to select policies that best meet their needs, and ensuring compliance with regulations. You will engage with clients, provide high-quality customer service, and maintain accurate records. The position offers competitive pay and a range of benefits, including paid time off and career growth opportunities. If you’re passionate about helping others and have strong communication skills, this could be the perfect opportunity for you.

Benefits

Paid Time Off

Health Coverage

Retirement Plans

Disability Insurance

Life Insurance

Career Growth Opportunities

Paid Training

Qualifications

• High school diploma or GED required.
• Must have a valid Healthcare Insurance License.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.

Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Multitasking

Education

High School Diploma or GED

Valid Healthcare Insurance License

Tools

Microsoft Office

Job description

Licensed Life and Health Call Center Representative

Join us to apply for the Licensed Life and Health Call Center Representative role at Mass Markets.

We are seeking a dedicated professional to educate and guide customers in selecting insurance policies that meet their needs. To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

• Provide information about healthcare options and insurance policies.
• Assist customers in choosing appropriate insurance policies.
• Engage with customers to understand their needs and offer relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality customer service to promote satisfaction and retention.
• Respond to inquiries about coverage, benefits, claims, and related topics.
• Maintain accurate customer records and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products to meet sales targets.
• Resolve customer concerns regarding their policies.
• Collaborate with team members and departments for cohesive service.
• Participate in ongoing training to maintain licensure and improve skills.

Candidate Qualifications

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Previous call center experience preferred.
• Proficiency in Microsoft Office applications.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule, analytical and problem-solving skills, ability to multitask.
• Ability to work efficiently in a fast-paced environment.
• Dependability in completing tasks and attendance.

Requirements

• Wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds.
• Two 21" monitors.
• Broadband Internet connection via DSL, Cable, or Fiber Optic.
• No wireless connections allowed for access to work systems.
• Own headset (specific models to be recommended during interview).

Compensation and Benefits

We offer competitive pay based on experience, along with benefits such as paid time off, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical and Employment Conditions

This role is based in a professional office environment. It involves sedentary work, operating office equipment, and occasional movement within the office. Employment is contingent upon background checks, drug screening, and legal authorization to work.

Equal Opportunity and Additional Policies

MCI is committed to diversity and provides reasonable accommodations for disabilities. We do not discriminate based on protected characteristics and promote a respectful, inclusive workplace.